(O) = Ownership Change
Wholesale Permits
President McAllister indicated that there are four applicants for resident wholesale permits.
Orthomeds
Darren Benson and Scott Ruchenberg were present to answer questions from Board Members.
President McAllister opened the discussion by asking the applicants to describe their business.
Mr. Benson stated that they would be doing in office point of care dispensing for an orthopedic network.
Mr. McAllister asked if it would be physician dispensing. Mr. Benson replied yes.
Mr. Wand asked how the medications would be packaged to sell to the physicians. He inquired if they
would be selling whole bottles to the physicians. Mr. Benson stated that they will be pre-packed and re-packed products.
Mr. Wand asked who would be doing the prepacking or re-packing. Mr. Benson replied that the repackaging would be
done by a company in Santa Ana called Dispensing Solutions Incorporated. Mr. Wand stated that the issue is that this
wholesale permit does not allow them to repackage medications. Mr. Benson stated that they would be putting
their own label on the packages.
Mr. Dutcher asked if they were buying unit dose medications. Mr. Benson replied that they would be
purchasing packages containing 30 to 60 tablets.
Mr. Wand asked Mr. Benson what he meant when he stated that they would be putting their own label on
the packaging. Mr. Benson stated that the label would say Orthomeds and would also have the doctor's name, doctor's
address, quantity, and expiration date. Mr. Ruschenberg stated that the re-packer would need to label the product
because the permit does not allow them to label product. Mr. Wand stated that this is also Federal law.
Mr. Wand asked Mr. Benson if he read and signed the orientation sheet. Mr. Benson stated that he had
and his policies are based off the state and federal laws. Mr. Wand stated that a compliance officer would conduct an
inspection before they open for business and if they have any questions they may ask the compliance officer.
President McAllister thanked them for answering the Board's questions.
On motion by Ms. McCoy and Mr. Dutcher, the Board unanimously approved the resident wholesaler permits
listed below. All approvals are subject to final inspection by a Board Compliance Officer where appropriate.
- Western Vet Supply, Inc.
414 W. Buist, Phoenix, AZ 85041
Western Vet Supply, Inc.
- Granberry Supply Corp.
2130 S. 7th Ave. Ste. 150, Phoenix, AZ 85007
Granberry Supply Corp.
- Orthomeds, Inc.
6900 S. Priest Dr. #7,Tempe, AZ 85283
Orthomeds, Inc.
- Maricopa County Special Health Care
2611 E. Pierce St., Phoenix, AZ 85008 (O)
Maricopa County Special Health Care District
(O) = Ownership Change
Pharmacist, Pharmacy Intern, and Pharmacy Technician Licenses
Following a review of the roster of applicants for licensure as pharmacists, pharmacy interns, and
pharmacy technicians and on assurance by the staff that all applications are in order and all fees paid: on motion by
Mr. Draugalis and Mr. Ketcherside, the Board unanimously approved the following licenses:
Pharmacist licenses 14272 through 14458, Pharmacy Intern licenses 6462 through 6740 (with 6562 and
6702 voided), and Pharmacy Technician licenses 3410 through 6111. For a complete list of names see attachments.
AGENDA ITEM III -Reports
Executive Director Report
Executive Director Hal Wand began his report by discussing the financial statements. Mr. Wand passed
out the financial statements for the Board Members review and discussed the fund balance. Mr. Wand passed out a new
form that shows the amount of dollars taken in by the Board. Mr. Wand stated that during the month of October, the
office took in one million two hundred and eighty-two thousand dollars. Mr. Wand stated that the Board used temporary
personnel during this renewal period. Mr. Wand stated that the licensing and renewals of the technicians have added
an extra workload for the staff.
Mr. Wand stated that he along with Mr. Pulver and Mr. Wright met with the Board's lobbyist John Magnum
and his assistant Tricia Hart concerning the proposed statute changes. The proposed statute changes have been put
into bill form by the legislative offices. The sponsor for the bill should be Carolyn Allen, who sponsored our bill last year.
Mr. Wand stated that Carolyn Allen would be the new Chairman of the Health Committee.
Mr. Wand stated that the Board is in the process of the budget approval. Mr. Wand stated that he has
requested $100,000.00 in extra appropriations from our budget officers. Mr. Wand stated that he has met with the Joint
Legislative Budget Committee and the Governor's Office on Strategic Planning and Budget. Mr. Wand stated that the
budget does include $52,000 for an electronic Board Meeting system. Mr. Wand stated that the request was approved by
GITA. Mr. Wand stated that the OSBP asked why we needed an electronic system. Mr. Wand stated that they did not
question him any further when he told them that he was instructed by the Board to purchase an electronic system. Mr.
Wand stated that $30,000 has been budgeted for a lobbyist to assist the Board in meeting with other health professionals
to plan for a prescription drug- monitoring program.
Mr. Wand stated that he has also applied for a grant for the drug- monitoring program. Mr. Wand stated
that Mr. Wright went to San Diego and he went to Kentucky to network with other individuals that have drug-monitoring
programs. Mr. Wand stated that it is a $50,000 grant that would allow the Board to conduct meetings with all the
interested stakeholders, meet with legislators to obtain a sponsor, travel to other states that already have a drug
monitoring program, and also provides a stipend for the facilitator. Mr. Wand stated that he and Mr. Wright might be
traveling to Nevada or Kentucky to observe their programs.
Mr. Ketcherside asked how the Board is doing technology wise. Mr. Wand stated that the Compliance
Officers do not have laptops at this time and are not able to connect to the database at the office. Mr. Wand stated that
there are funds in the budget that will provide funds to purchase laptops for the Compliance staff. Mr. Wand stated that
when he spoke with the budget person from the Governor's Office he thought that we might be able to budget up to
$400,000 dollars for a new database and electronic equipment. Mr. Wand stated that he would like to explain that the
Board is a 90/10 agency. Mr. Wand stated that 10% goes to the State Fund and the other 90% goes to the Pharmacy
Fund. Mr. Wand stated that during the budget process he must then convince them to give the Board the money back
from the Pharmacy Fund.
Ms. McCoy asked if the Board could require all prescribing to be done electronically to protect the patient
and if this was something that the Board would have to budget for in an upcoming budget. Mr. Wand stated that this is
an issue that the Board could consider at the planning meeting. Mr. Wand stated that he has only scheduled five Board
meetings for next year and hoped to schedule an additional meeting for a planning meeting. Mr. Wand stated that he
would like everyone to submit topics for a planning meeting, so that they may put on an agenda. If the item is not on the
agenda, the Board would not be able to discuss the item during the planning meeting. Mr. Wand stated that in order to
require electronic prescribing that the Board would need to discuss the issue with every shareholder. Mr. Wand stated
that it would involve many stakeholders outside of the Pharmacy Board and the Board could not make a unilateral
decision to require electronic prescribing. Mr. Dutcher stated that the technology is out there for electronic prescribing
and the main issue is who is going to pay for the electronic prescribing. Mr. Dutcher stated that the pharmacies are not
willing to foot the bill for the electronic prescribing. Mr. Wand stated that it has been traditionally a function of the Arizona Pharmacy Association to help
lobby some of these issues. Mr. Wand stated that Kathy Boyle is very well respected at the legislature and can assist
with the passage of bills through the legislature.
Deputy Director Report
Deputy Director Frush directed the Board Members attention to the activity reports for the Compliance
Officers. Ms. Frush stated that the Compliance Staff is slightly behind the number of inspections completed at this time
last year. Ms. Frush stated that the numbers should improve with the hiring of the additional compliance officer. Ms.
Frush stated that they are currently trying to hire for the vacant Drug Inspector position. Ms. Frush stated that they did
receive a hire list but did not hire any from that list. Ms. Frush stated that the majority of the applicants expected a
salary that exceeded the designated salary for that position. Ms. Frush stated that the Compliance Staff have been
spending more time this year on complaint investigations as the number of complaints have increased again this year.
Ms. Frush also noted that the Compliance Staff has been conducting more audits as a result of drug theft and loss of
medications.
Ms Frush stated that during the months of July, August, September, and October, the compliance staff
issued letters for the following violations:
- 1. Outdated Prescription and OTC medications within the pharmacy (14)
- 2. Controlled Substance Audit - Overage (8)
- 3. Controlled Substance Audit - Shortage (8)
- 4. Allowing pharmacy technicians to work without a valid license (5)
- 5. Failure to complete an Annual Controlled Substance Inventory (4)
- 6. Failure to document required prescription information (3)
- 7. Failure to document and record patient's medical conditions (4)
- 8. Failure to maintain current references (1)
- 9. Failure of staff to wear name badges (1)
- 10. Failure to inventory Soma products on Controlled Substances Inventory (1)
- 11. Failure to sign daily prescription log (1)
- 12. Failure to maintain copies of prescriptions - water damaged and trashed - (1)
- 13. Unable to locate CIII-V portion of Controlled Substance Inventory (1)
Ms. Frush stated that there were two areas on the inspection report that needed improvement.
1. Non-functioning hot water heaters that need repaired
2. Prior to an opening inspection, please be sure the pharmacy is ready for the inspection.
Ms. Frush stated that the Compliance Officers have noted areas where the pharmacists and technicians
are meeting or exceeding standards:
1. Posting of wall certificates
2. Most pharmacies are neat and clean in appearance - fewer occurrences of dusty shelves
Ms. Frush stated issues that she has noted outside the inspection reports include the following:
1. Notice of change of employer or home address - the licensee must make this change within 10 days
2. DEA 106 forms for the loss or theft of medications are not being filed in a timely fashion and copies
must be sent both to the DEA and the Board Office
3. Supervision of Interns - A pharmacist is responsible for the supervision of an intern and the rules state
that professional duties can be performed by an intern under the supervision of a pharmacist.
PAPA Report
PAPA was represented by Lisa Yates. Ms. Yates stated that there are a total of thirty-nine (39)
participants in the PAPA program. Ms. Yates stated that is the highest number of participants that have
been in the program at one time. Ms. Yates stated since August 11, 2004 there has been one participant that has
completed the program and two new participants that have come into the program.
Ms. Yates stated that PAPA is planning to have a CE Program directed towards the Pharmacy Supervisors.
They anticipate holding the program in February.
Ms. Yates stated that a participant's spouse has a hard time accepting the fact the addiction is a disease.
Ms. Yates stated that it is important for individuals that do not accept addiction as a disease to attend the CE programs
and learn that addiction is a disease.
Mr. Wand stated that there is a request in the budget to increase the PAPA allocation by $10,000.
Mr. Draugalis asked Ms. Yates to explain what occurs when an individual has an over hydrated specimen.
Ms. Yates stated that on the contract it states that if a urine screen is over hydrated the screen is not accepted. Ms.
Yates stated that they are allowed two over hydrated screens in the five year time period. Ms. Yates stated that it is
very easy to over hydrate the urine. Ms. Yates stated that participant calls the testing center that morning to see if they
need to be screened that day. Ms. Yates stated that they must be careful prior to going to the screening center. Ms.
Yates stated that over hydrated screens do happen but not too often.
APA Report
APA was represented by Kathy Boyle. Ms. Boyle stated that the Arizona Pharmacy Alliance is scheduled to
begin January 1, 2005.
Ms. Boyle stated that the first AZPA annual meeting would be held June 16-19, 2005 at the Sheraton Wild
Horse Pass. Ms. Boyle stated a room has been reserved for the Pharmacy Board Meeting on Thursday.
Ms. Boyle started that they are planning an Immunization Training Program to be held in the spring of next
year. Ms. Boyle stated that there has been an increased interest in giving immunizations by pharmacy employers and
having their pharmacists receive the necessary training. Ms. Boyle stated that she could send a copy of the APHA
training program to the Board for their review.
Ms. Boyle stated that she had attended the legislative session that morning concerning the Naturopathic
Board. Ms. Boyle stated that the Board was approved to continue for another ten years. Ms. Boyle stated on the
Naturopathic Board's sunrise request that they were seeking to administer vitamins and minerals intravenously. Ms.
Boyle stated that the majority of the naturopaths have completed their pharmacology training. Ms. Boyle stated that they
will be allowed to give vitamins and minerals under certain conditions and these conditions would be outlined in the
rulemaking process and they would also need to complete a certificate training course. Ms. Boyle stated that in the
rulemaking process they would need to outline the details concerning the dosage treatments and appropriate lab tests
that would be required. The committee did approve the Naturopathic's sunrise request.
Ms. Boyle stated the new House Health Chairman will be Douglas Quillen. Ms. Boyle stated that he
indicated that he would help support the Pharmacy Bill.
AGENDA ITEM IV - Special Requests
#1 Douglas McDowell
Douglas McDowell appeared with Lisa Yates from the PAPA program. Mr. McAllister asked Mr. McDowell to
describe the nature of his request. Mr. McDowell stated that his license was suspended in November of 2003. Mr.
McDowell stated that since that time he has participated in the PAPA program, Valley Hope's inpatient treatment
program, and Valley Hope's aftercare program. Mr. McDowell stated that he has one drug screening a week, attends six
NA meetings a week, and attends weekly PAPA counseling meetings. Mr. McDowell stated that he is following the
requirements of the PAPA program and would like to have the suspension of his pharmacy license lifted so that he may
return to work.
Mr. McAllister asked Mr. McDowell how his life is different. Mr. McDowell stated that it is tremendously
different. Mr. McDowell stated that he has now come to view drug addiction as a disease and not a behavioral problem.
Mr. McDowell stated that he realized that he has a problem that will be with him every day of his life. Mr. McDowell
stated that over the last year he has built a solid foundation for his recovery.
Mr. McAllister asked Ms. Yates about PAPA's recommendation. Ms. Yates stated that PAPA supports his
request to have his license reinstated. Ms. Yates stated that Mr. McDowell has complied with the requirements.
Mr. McAllister stated that upon terminating the suspension and imposing probation that Mr. McDowell will
follow the standard PAPA contract.
Mr. McAllister asked Mr. McDowell if he was ready to return to work. Mr. McDowell stated that he missed
pharmacy and was ready to return to work.
On motion by Mr. Dutcher and Mr. Draugalis, the Board unanimously agreed to terminate the suspension of
Mr. McDowell's license and impose probation with the standard PAPA contract subject to the terms of Board Order
Number 03-0019-PHR.
#2 Jeffrey Hannibal
Jeffrey Hannibal appeared with Lisa Yates from the PAPA program. Mr. McAllister asked Mr.
Hannibal to describe the nature of his request. Mr. Hannibal stated that he requesting to terminate the
probation on his license.
Mr. McAllister asked Mr. Hannibal how he was doing. Mr. Hannibal stated that he is doing great.
Mr. Hannibal stated that almost every aspect of his life has changed for the better. Mr. Hannibal stated
that he has had 5 years of sobriety. Mr. Hannibal stated that he has been married during that time and has a new baby
son. Mr. Hannibal stated that his life is good.
Mr. McAllister asked Ms. Yates if PAPA supports his request. Ms. Yates replied that PAPA does support his
request and he has been compliant for the whole five years.
Ms. McCoy stated that she would like to congratulate him on completing the program and would
encourage him to keep in touch with the program.
Mr. Dutcher stated that he would like to also congratulate him on completing the program and being
compliant for the 5 year time period.
On motion by Mr. Draugalis and Ms. McCoy, the Board unanimously approved the request by Mr. Hannibal to
terminate the probation subject to terms of Board Order Number 99-0206-PHR.
#3 John Bacovcin
John Bacovcin appeared with Lisa Yates from the PAPA program. Mr. Draugalis asked to be recused due to
a conflict of interest.
President McAllister asked Mr. Bacovcin to explain the nature of his request. Mr. Bacovcin stated that he
would like the restriction that prohibits him from being a preceptor be removed from his consent order. Mr. Bacovcin
stated that he would like to work with the interns.
Mr. McAllister asked Mr. Bacovcin how he was doing in his program. Mr. Bacovcin stated he is doing very
well. Mr. Bacovcin stated that the PAPA program makes a difference in many peoples lives. Mr. McAllister asked Ms.
Yates if PAPA supports his request. Ms. Yates stated that the PAPA program supports his request.
Mr. Dutcher asked if the Board could terminate a section of the consent order. Mr. Pulver stated that the
order could be amended. Mr. Dutcher asked Mr. Bacovcin why he wants to be a preceptor. Mr. Bacovcin stated that at
the store he currently works there is a technician that will be entering pharmacy school next year and she wants to
continue to work at the store as an intern and he would like to work with her. Mr. Bacovcin stated that he enjoys the
interaction with the interns. Mr. Bacovcin stated that he would like to pass on his knowledge and experience. Mr.
Dutcher asked if he was willing to pass on the knowledge about his experiences with the PAPA
program. Mr. Bacovcin replied yes. Mr. Dutcher stated that would alert the interns to the nature of the
work environment.
On motion by Mr. Dutcher and Ms. McCoy, the Board unanimously agreed to approve the request made by
Mr. Bacovcin to amend Board Order 01-00006-PHR to allow Mr. Bacovcin to be a preceptor.
#4 Bradley Koonse - Request withdrawn
#5 Jack Brown
Jack Brown appeared on his own behalf to request permission to proceed with reciprocity.
President McAllister asked Mr. Brown to describe the nature of his request. Mr. Brown stated that he
would like to proceed with reciprocity. Mr. Brown stated that his license was revoked in 1985 in Idaho. Mr. Brown stated
that he befriended a co-worker and was found guilty of possession of drug paraphernalia. His license was subsequently
revoked in August of 1985. Mr. Brown stated that he started the proceedings in 1999 to obtain a pharmacist license in
Illinois.
Mr. Brown stated that he had to meet with the Idaho Board and the Illinois Board and it was agreed that he
could obtain a temporary license in Illinois. Mr. Brown stated that he was on probation for one year, had to take the
NAPLEX exam, and the Illinois law exam. Mr. Brown
stated that early in 2004 his license was fully reinstated. Mr. Brown stated that his goals are to move to
Arizona in the summer of 2005 and he would like to be a pharmacist.
Mr. McAllister asked Mr. Brown what he did between the years of 1985 and 1999 when he did not have a
pharmacist license. Mr. Brown stated that he went through the various court systems to see if the restrictions on his
license could be changed and he found that they would not change the Board's rulings. Mr. Brown stated that he then
needed to determine how he was going to support himself. Mr. Brown stated that he returned to school and obtained an
electronics degree and then moved to Indiana and obtained a degree in automated technology. Mr. Brown stated that he
got married in 1990 and his wife passed away a year ago. Mr. Brown stated that he returned to church during this time
and he decided that his calling was to return back to pharmacy. Mr. Brown stated that he then started the process to
obtain his license. Mr. Brown stated that he was living in Illinois since 1995. Mr. Brown stated that in 1999 he spoke with
the Pharmacy Board. Mr. Brown stated that the attorney generals from both states conversed and he did not want to
return to Idaho but wanted to work in Illinois. Mr. Brown stated that the representatives in Idaho and Illinois agreed that
enough time had passed. Mr. Brown stated that there had not been any problems since that time. Mr. Brown stated that
his probation was lifted early in 2004 and he had met all the requirements imposed by the Illinois Board.
Mr. McAllister asked Mr. Brown when he obtained his license. Mr. Brown stated that he got his license in
2002. Mr. Brown stated that he has worked for Osco the last two years. He stated that he also had worked at Walgreens
and Wal-Mart.
Mr. Draugalis asked Mr. Brown about the drug paraphernalia. Mr. Brown stated that one of his co-workers
had a pot pipe and he thought the police were following him and watching him. Mr. Brown stated that his friend asked
him to store the pipe for him.
On motion by Ms. McCoy and Mr. Draugalis, the Board unanimously agreed to approve the request made by
Mr. Brown to proceed with reciprocity.
#6 David Cooper
David Cooper appeared on his own behalf to request permission to proceed with reciprocity.
President McAllister asked Mr. Cooper to explain the nature of his request. Mr. Cooper replied
that he would like to proceed with reciprocity. He explained that his license in Michigan was revoked in
1990 and reinstated in 1994.
Mr. McAllister asked Mr. Cooper to explain why his license was revoked in Michigan. Mr. Cooper stated
that during 1983-1984 he was a member of a loosely organized chain of pharmacies. One of the practices of the chain
was to bill for brand name medications when generic drugs were dispensed. Mr. McAllister asked if his license was
suspended or revoked. Mr. Cooper stated that his Michigan license was suspended in 1988 and revoked in
1990. Mr. Cooper stated that he did not have to retake the exams. Mr. Cooper stated that as result of his Michigan
license being revoked his Florida license was also revoked and reinstated in 2000.
Mr. McAllister asked if he had been working in pharmacy since 1994. Mr. Cooper stated that actually he
has worked continuously in the pharmacy field. Mr. Cooper stated during his revocation he worked providing drug
information services to pharmacists working at a Long Term Care facility.
Mr. McAllister asked since his license has been reinstated if he has been in continuous practice. Mr.
Cooper replied yes. Mr. McAllister asked if there have been any other disciplinary actions taken against his licenses.
Mr. Cooper replied no.
Mr. Dutcher asked Mr. Cooper about his current pharmacy practice. Mr. Cooper stated that he has worked
the last five years as a consultant pharmacist for a long-term care pharmacy. Mr. Dutcher asked if he had explored any
job opportunities in Arizona. Mr. Cooper stated that he has not looked for a job yet, but would like a consulting position
in a long-term care facility. Mr. Cooper stated that he has purchased a home in Arizona and would like to live here on a
permanent basis.
On motion by Mr. Ketcherside and Ms. McCoy, the Board unanimously approved the request made by Mr.
Cooper to proceed with reciprocity.
#7 Glen Namura
Glen Namura appeared on his own behalf to request to proceed with reciprocity.
President McAllister asked Mr. Namura to describe the nature of his request. Mr. Namura stated that he
would like to reciprocate his Colorado license to Arizona because he currently lives in Laughlin, Nevada and would like
to work in Bullhead City, Arizona.
Mr. McAllister asked Mr. Namura if his Colorado license is still on probation. Mr. Namura stated that he did
not realize that his license was still on probation. Mr. Namura stated that he received a 2-day suspension and thought it
was all cleared up after he did his monitoring. Mr. McAllister asked Mr. Namura if he was not aware of the fact that his
license was still on probation before today. Mr. Namura stated that he had a restricted license but did not realize that
he was still on probation.
Mr. McAllister asked Mr. Namura if he is living in Laughlin. Mr. Namura stated that he has a home in
Laughlin. Mr. McAllister asked Mr. Namura if he is working in Colorado. Mr. Namura replied that he is trying to sell his
pharmacy in Colorado.
Mr. McAllister told Mr. Namura that the Board would not look at reciprocation until the applicant has an u
nencumbered license. Mr. McAllister told Mr. Namura that he would need to resolve the issues with the Colorado Board
and then appear to request approval for reciprocity. Mr. Namura asked what Mr. McAllister meant by unencumbered
license. Mr. Namura asked if that meant that his license was not on probation. Mr. McAllister stated that his license
cannot be on probation. Mr. Namura stated that he has been actively practicing and the only thing that he has on his
license is restrictions. Mr. Namura asked if that is considered being on probation. Mr. McAllister asked Mr. Wand if he
was on probation. Mr. Wand stated that his order states that he is on probation. Mr. McAllister told Mr. Namura until he
has a full active license he is not eligible for reciprocity.
Mr. Draugalis asked Mr. Namura if he completed the requirements of his Board Order. Mr. Namura stated
that he had a paper from 1998 that stated he completed the requirements. Mr. Draugalis stated that the Board has a
letter dated 2000 that indicated he did not complete the requirements.
Mr. Namura asked if he would have to appear before the Board again once he resolves his issues with
Colorado. Mr. McAllister replied that he would need to appear again
#8 Archish Patel
Archish Patel appeared on his own behalf to request that the Board waive the requirement of passing the
TSE portion of the FPGEC. Saul Plenys, RPh was also present to speak on Mr. Patel's behalf.
Mr. Draugalis asked to be recused due to a conflict of interest.
President McAllister asked Mr. Patel to describe the nature of his request. Mr. Patel stated that he would
like the Board to waive the requirement that he needs to pass the TSE portion of the FPGEC. Mr. Patel stated that he has
taken the test twelve (12) times and each time he receives a score of 45 and he needs a score of 50 to pass the exam.
Mr. Patel stated that he feels that when they ask the questions that they do not give you enough time to think about your
answer and it may take him too long to answer the question. Mr. Patel stated that sometimes he feels that he did better
than a previous time but his score still remains the same.
Mr. McAllister asked Mr. Patel if he is currently working at Fry's Mr. Patel replied yes. Mr. Plenys spoke on
Mr. Patel's behalf. Mr. Plenys stated that he is the Pharmacy Manager at the Apache Junction store where Mr. Patel
works as an Intern. Mr. Plenys stated that he has never had any complaints from patients indicating that they could not
understand Mr.Patel when he spoke with them. Mr. McAllister asked Mr. Plenys if Mr. Patel counsels patients. Mr. Plenys
stated that Mr. Patel counsels patients and he listens to the conversation and feels that there have been no problems.
Mr. McAllister asked Mr. Plenys about Mr. Patel's general knowledge. Mr. Plenys stated that Mr. Patel's knowledge level
is good and he has already passed the NAPLEX with a score of 91.
Ms. McCoy asked Mr. Patel about the nature of the testing. Mr. Patel stated that they ask nine (9)
questions and he must speak about the topic for one (1) minute. Mr. Patel stated that they ask questions about a picture,
questions about a map, questions about a graph that is usually a job related graph, and questions about a report on a
project.
Ms. McCoy asked if one person scores the test. Mr. Patel replied that two people score the test and their
scores are averaged.
Mr. Wand stated that we do have copies of the book that an applicant can use to study for the exam. Mr.
Wand stated that Mr. Patel has passed the FPGEE exam.
Mr. Plenys stated that Mr. Patel has been taking English classes and has become a U.S. citizen.
Mr. McAllister asked Mr. Patel how long he has worked at Fry's. Mr. Patel stated that he has worked at
Fry's for three and one-half years.
On motion by Mr. Dutcher and Mr. Ketcherside, the Board unanimously approved Mr. Patel's request to
waive the requirement that he pass the TSE with a score of 50.
President McAllister stated that the next several requests involve the licensing of technicians with
previous felony convictions. President McAllister asked Assistant Attorney General Roberto Pulver if he had any advice
for the Board Members.
Mr. Pulver stated that Mr. Wand had asked him questions concerning how the Board could determine good
moral character. Mr. Pulver stated that each case is to be judged by the Board on a case- to-case basis. Mr. Pulver
stated that applicants may be appearing before the Board for a conviction that occurred 24 years ago and may have
been a felony that had nothing to do with drugs or the practice of pharmacy. Mr. Pulver stated that the legislature has
given the Board the authority to determine good moral character and if that individual has been rehabilitated.
Mr. Pulver stated that there is also the issue of individuals not having a high school diploma or an
equivalent or evidence that they obtained a high school diploma or equivalent. Mr. Pulver states that the statute states
that the individual has a high school diploma or an equivalent of a high school diploma. Mr. Pulver stated that it is up to
the Board's discretion to determine what is meant by equivalent to a high school diploma. Mr. Pulver stated that the
Board could determine that an equivalent could be a GED, experience in the military, or several years being a pharmacy
technician in the same locale under the same supervisor or with the same company. The Board could determine that an
individual has the skills or qualities necessary that a GED would show.
Mr. Pulver said that the Board could decide one way in one case and a different way in another case. Mr.
Pulver stated that each case has its own facts and circumstances that are unique.
#9 James Van Zanen
James Van Zanen appeared on his own behalf to request permission to proceed with technician licensure.
President McAllister asked Mr. Van Zanen to describe the nature of his request. Mr. Van Zanen
stated that he was requesting permission to obtain his license. President McAllister asked if Mr. Van
Zanen was a certified technician. Mr. Van Zanen said he has passed the certification test. Mr. McAllister asked Mr. Van
Zanen if he has a felony conviction. Mr. Van Zanen stated that when he was 19 years old he had a DUI conviction and is
now 25 years old. He stated that he did everything that was required by the state and completed his probation.
President McAllister asked Mr. Van Zanen if he is currently working. Mr.Van Zanen stated that he is
currently working as a pharmacy technician at CVS. Mr. McAllister asked Mr. Van Zanen how long he has been working
as a pharmacy technician. Mr. Van Zanen stated that he has been working as a technician for two years. Mr. Van Zanen
stated that he worked at PCS for about a year and then began work at CVS when the store opened close to his house.
President McAllister asked Mr. Van Zanen if he had any other DUI issues since he was 19 years old. Mr.
Van Zanen said that part of his life is behind him. Mr. Van Zanen stated that he would like to attend school to become a
pharmacist. Mr. Dutcher asked if he was attending pharmacy school. Mr. Van Zanen stated that he is going to school in
December to begin his studies. Mr. Van Zanen stated that his pharmacy manager wrote a letter for him.
On motion by Mr. Ketcherside and Mr. Dutcher, the Board unanimously approved the request made by Mr.
Van Zanen to proceed with technician licensure.
#10 Eloisa Martinez
Eloisa Martinez appeared on her own behalf to request permission to proceed with technician licensure.
President McAllister opened the discussion by asking Ms. Martinez to describe her request. Ms. Martinez
stated that she would like to obtain a technician license to return to work. Ms. Martinez stated that she will be going to
court on Friday and will be paying the amount owed for the felony that she committed.
President McAlllister asked her about her felonies. Ms. Martinez stated that she had three felonies. The
felonies involved larceny and stealing.
President McAllister asked Ms. Martinez if she is currently working in a pharmacy. Ms. Martinez replied
that she is not currently working. Ms. Martinez stated that she planned on working for Dependable Staffing. Mr.
McAllister asked Ms. Martinez to describe her technician experience.
Ms. Martinez stated that she attended school to be a technician and has worked as a technician for
approximately six years. Ms. Martinez stated that she worked at Cigna and the county hospital.
Ms. Martinez stated that when she applied to work for Dependable Staffing she was told that she needed to
be licensed. Mr. McAllister asked Ms. Martinez if she worked continuously during the six years. Ms. Martinez stated that
she worked off and on because she had a baby during that time period.
President McAllister asked Ms. Martinez if any of her convictions were drug related. Ms. Martinez stated no.
Mr. McAllister asked Ms. Martinez if she ever had any drug problems. Ms. Martinez replied no.
President McAllister asked if the only issue with the court was the paying of her fines. Ms. Martinez replied
yes and then the case would be closed.
Mr. Ketcherside asked if the Board should move forward with this case since the court case is not settled.
Ms. McCoy asked if this is actually a felony conviction. Mr. Pulver stated that what the Board is looking at is a
Complaint before the Court. Mr. Pulver stated that when this applicant speaks of paying the fines that the Board should
ask to see the final disposition document. Mr. Pulver stated that there might be sentencing or probation. Mr. Pulver
stated that there are a lot of issues to be taken care of by the court. Mr. Pulver stated that another question that he has
that the Board might want to look at is that we are talking about incidences that occurred between February of 2003
thru August of 2003. Mr. Pulver stated that we are talking about a Class 6 felony that is the lowest level, a Class 5 felony
that is going up the chain, and a Class 3 felony.
Mr. Pulver stated that his usual experience is that there is some type of probation put on an individual in
lieu of sentencing and sometimes there is sentencing. Mr. Pulver stated that he would recommend that after Ms.
Martinez finishes with the court to return to the Board with documentation concerning the outcome. Mr. Pulver reminded
Ms. Martinez that she might not be able to take the exam if she is convicted of a felony. Mr. Wand stated that she is
applying for a trainee license and the test is not required for a trainee license. Mr. Wand stated that the case involves
Food Stamp fraud. Ms. Martinez stated that it was $7,500.
Ms. McCoy asked about a felony conviction for a trainee. Mr. Wand stated that an applicant needs to
disclose the felony but it does not preclude them from obtaining a trainee license. Mr. Wand stated that a felony
conviction could preclude them from taking the certification test.
President McAllister told Ms. Martinez that she must settle her issues with the court first.
Mr. McAllister stated that after she resolves the court issues and presents the paperwork to the Board,
she could reappear for consideration to obtain a technician trainee license.
#11 Matthew Calvert
Matthew Calvert appeared on his own behalf to request permission to proceed with technician licensure.
Melanie Malee, Pharmacy Supervisor for Walgreens, was also present.
President McAllister opened the discussion by asking Mr. Calvert to describe his request. Mr. Calvert
stated that he would like to obtain a technician trainee license but he has a felony conviction. Mr. McAllister asked Mr.
Calvert to tell the Board about his felony conviction. Mr. Calvert stated that when he was 18 years old he was at a party
and got into an altercation with another individual and was charged with assault. Mr. McAllister asked
Mr. Calvert how old he is now. Mr. Calvert replied that he is 20.
President McAllister asked Mr. Calvert what was the resolution of the conviction and if he is on probation
at this time. Mr. Calvert replied that he is on probation. Mr. McAllister asked Mr. Calvert for how long is the probation
imposed. Mr. Calvert stated that the probation is for three years. Mr. Pulver stated that the probation would end in
2007 according to the order.
President McAllister asked Mr. Calvert if he ever had any problems with drugs. Mr. Calvert replied never.
President McAllister asked Ms. Malee if she is there to support Mr. Calvert's request. Ms. Malee stated that
Mr. Calvert has worked for the company for three years. He previously worked for the front end of the store and was
promoted to the pharmacy. Ms. Malee said Mr. Calvert has done a nice job.
Mr. Dutcher asked Mr. Pulver if Mr. Calvert's case is cleared through the court. Mr. Pulver stated that he is
not cleared through the court and he is under the auspices of the court. Mr. Pulver stated that there are certain
conditions that he must follow. Mr. Pulver stated that if he violates those conditions he will be back in the court Mr.
Pulver asked Mr. Calvert as he understands it what are the conditions that he must follow and once he finishes the
probation does this Class 6 felony become a misdemeanor. Mr. Calvert stated that it is a designated felony and will
stay on the record.
Mr. Wand stated that this brings up the issue that if the Board approves Mr. Calvert's request for a
technician trainee license that in two years he would not be able to take the PTCB certification because he was
convicted of a felony. Mr. Wand stated that during that two year period that perhaps Mr. Calvert could get the charges
dropped to a misdemeanor, or PTCB may change their requirements, or the Board could offer another test.
Mr. Draugalis asked Mr. Pulver if the charges were lowered to a misdemeanor would Mr. Calvert still need
to state that he was convicted of a felony. Mr. Pulver stated that Mr. Calvert would need to indicate that he was
convicted of a felony.
Mr. Dutcher stated that he would hate to encourage Mr. Calvert to pursue a license and then two years
from now he would not be able to sit for the PTCB exam. Mr. Draugalis stated that he agrees with Mr. Dutcher. Mr.
Draugalis stated that the end goal is to become a certified technician and if the Board approves the license, this
individual would not be able to become a certified technician because he could not sit for the PTCB exam.
Mr. Dutcher asked Mr. Pulver if Mr. Calvert gets the felony reduced to a misdemeanor if he could reapply
for a license. Mr. Pulver replied that he does have the opportunity to apply again. Mr. Pulver stated that if the Board
wanted to they could ask for quarterly reports on Mr. Calvert's progress. Mr. Pulver stated that even though Mr. Calvert
obtains the training in Arizona and cannot get certified because of his felony he may be able to go to another state that
does not require him to take the PTCB exam. Mr. Pulver stated that the Board could offer another exam to this individual
if this individual presents evidence to the Board that he has changed his life and then the Board decides that they would
like to offer an alternative exam to the PTCB.
Mr. Wand stated that the statute does not state that you need to be a certified technician. The statute
states that a person seeking licensure as a pharmacy technician must pass the PTCB exam or a test approved by the
Board. The goal of the Board at the time the statute was written was to use the PTCB exam because the exam was a
psychometrically sound exam. Mr. Wand stated that it would be difficult for the Board to make a similar exam, but it
could be done. Mr. Wand stated that the Board would have two years to develop or find an alternative exam while these
individuals worked as trainees. Mr. Wand stated that the individual could also ask for a two year extension, which would
give the individual four years to work as a technician. Mr. Wand stated that he received a letter from PTCB stating that
they are willing to discuss the issue of felonies.
Mr. Wand stated that those options might give Mr. Calvert up to four years to pass a certification test.
Mr. Dutcher asked about the issue of probation and if it affects the training license. Mr. Wand stated that
Mr. Calvert does not have a license that is on probation, but this is his personal probation.
Mr. Ketcherside stated that he does not want Mr. Calvert to feel that the Board is pacifying him by issuing
him a license. Mr. Ketcherside stated that there are other issues that Mr. Calvert needs to deal with before being
licensed.
Mr. Draugalis asked Mr. Pulver in his opinion what would type of assault would result in three years
probation. Mr. Pulver stated that for endangerment to be involved usually some type of weapon was used such as a
bottle or even a pencil.
Mr. Pulver addressed Mr. Calvert concerning Condition 21, which required incarceration in the Maricopa
County Jail for six (6) months. Mr. Calvert replied that he was in jail for 6 months. Mr. Pulver asked Mr. Calvert when he
was released. Mr. Calvert replied yesterday morning.
Mr. Pulver asked Mr. Calvert what he could tell the Board to convince them that there has been a change
in his life. Mr. Calvert told the Board that he has completed a nine month period going through the trial system and was
not in any trouble during that period. Mr. Calvert stated that he participated in the work furlough program, which allows
you to go to work everyday and return to the jail in the evening. Mr. Pulver asked Mr. Calvert if he takes responsibility
for what he did. Mr. Calvert replied that he did.
Mr. Pulver asked if his supervisor would be willing to send quarterly reports to the Board if the Board would
request those documents. Ms. Malee stated that the Pharmacist In Charge or she could send reports to the Board. Ms.
Malee said the Pharmacy Manager wanted to attend the meeting to show his support but he was on vacation. Mr. Pulver
stated that Board wants to be sure that he has changed his life.
Ms. McCoy asked about his jail sentence. Ms. McCoy asked if he has worked the last six months.
Mr. Calvert said he worked through the work furlough program.
President McAllister stated that the Board has two choices to allow Mr. Calvert to straighten out his
court issues and then reappear or grant Mr. Calvert a license knowing in the future that he may not be able to take the
certification test. Mr. Dutcher stated that he feels that Mr. Calvert needs to straighten out the issues with the court.
President McAllister told Mr. Calvert to straighten out his court issues, keep his life in order, and then
return to the Board after his court issues are settled.
A brief recess was taken at 10:25 AM and the meeting reconvened at 10:38 AM.
#12 Debra Dunson
Debra Dunson appeared on her own behalf requesting permission to proceed with technician licensure.
President McAllister noted that Ms. Dunson has her PTCB certification but has a felony conviction. Mr.
McAllister asked Ms. Dunson to describe her felony conviction. Ms. Dunson stated that the felony occurred 23 years ago
and it was a Class 6 felony for the sale of a dangerous drug. Ms. Dunson stated that at the time she was living with her
now ex-husband and he was selling drugs and since she was living there she also was charged with a felony. Ms. Dunson
stated that she was on probation for two years and was released from probation early. Ms. Dunson stated that she has
had no legal problems since that time.
President McAllister asked Ms. Dunson if she is currently working. Ms. Dunson stated that she has worked
at El Dorado Hospital the last 12 years as a pharmacy technician. Mr. McAllister stated that he read the letter that her
supervisor wrote on her behalf and it was very complimentary.
On motion by Ms. McCoy and Mr. Draugalis, the Board unanimously approved the request made by Ms.
Dunson to proceed with pharmacy technician licensure.
#13 Shannon Brown
Shannon Brown appeared on her own behalf to request permission to proceed with technician licensure.
Bryan Bakke, the Regional Pharmacy Manager for Albertsons/Osco was also present.
President McAllister noted that Ms. Brown is applying for technician licensure and she has been convicted
of a felony. Mr. McAllister asked her to describe her felony conviction. Ms. Brown stated that she was in a car accident
in 1997, which resulted in the death of her fiancee. Ms. Brown stated that she was on probation for 5 years and was
released from probation in 1992. Ms. Brown stated that she has not been in trouble since that time and she had never
been in trouble before this incident.
President McAllister asked if she was given a felony conviction for a car accident becaue was she under
the influence of drugs or alcohol. Ms. Brown replied yes. Ms. Brown stated that they found drugs in her fiancee's boot.
Ms. Brown stated that he was hurt pretty bad and she did not want him to go to prison so she took the blame and she told
them that the drugs belonged to her. Mr. McAllister asked if she uses illegal drugs now. Ms. Brown stated that she does
not.
Mr. Ketcherside asked about her being under the influence of drugs. Ms. Brown stated that she was under
the influence of methamphetamine.
Mr. Bakke stated that Ms. Brown has been working at the store since August. Mr. Bakke stated that the
Store manager and Pharmacy Manager have both stated that Ms. Brown has provided exemplary service. Mr. Bakke
stated that she would continue to work in the pharmacy if she is granted a technician trainee license and if she is not
able to take the certification test in two years the Store manager has assured Mr. Bakke that Ms. Brown would have a job
in the store. Mr. Bakke stated that Ms. Brown is currently providing support for her 2 children and her husband who is
undergoing chemo treatment at this time.
President McAllister asked Ms. Brown about her recovery program. Ms. Brown stated that she was court
ordered to do a substance abuse program in Winslow. She stated that she completed the program and received a
certificate. Ms. Brown stated that she would like the Board to know that she was not an addict. Ms. Brown stated that
this was a one time occurrence and as a result she lost someone that she cared about very much. Ms. Brown stated that
she had not used drugs before the accident and has not used drugs since the accident.
Mr. McAllister reminded Ms. Brown that as a licensed technician she will be under scrutiny and any use of
drugs would probably result in the loss of her technician license.
On motion by Mr. Dutcher and Mr. Ketcherside, the Board unanimously agreed to approve Ms. Brown's
request to proceed with technician licensure.
#14 Glenna Tabor
Glenna Tabor appeared on her own behalf to request permission to proceed with technician licensure.
Stan Sirota, a pharmacist, was present to speak on Ms. Tabor's behalf.
President McAllister noted that Ms. Tabor is requesting to proceed with technician licensure and is unable
to prove that she has a high school diploma or equivalent. Ms. McAllister asked Ms. Tabor why she could not prove that
she did not have a diploma. Ms. Tabor stated that she has worked in drug stores since 1964 and she was never asked
to present a high school diploma.
Mr. Sirota stated that an older sister raised Ms. Tabor and before she could complete high school, she
needed to quit school to help support the family. After that time, Ms. Tabor then nee ded to help support her own family.
Mr. Sirota stated that Ms. Tabor had worked for him at his drug store for 15 years. Mr. Sirota stated that Glenna is
highly qualified, honest, accurate, and very caring.
President McAllister stated that the requirements were written for entry-level people. Mr. McAllister
stated that Glenna has many years of experience.
On motion by Ms. McCoy and Mr. Dutcher, the Board unanimously agreed to approve the request made by
Ms. Tabor to proceed with technician licensure.
#15 Medistar
Julie Stritzel and Calvin Thompson were present to update the Board about Medistar's process for after
hours hospital verifications.
President McAllister noted that they were present to give the Board a six month update on their progress.
Mr. McAllister stated that the Board would be interested in hearing any problems that they have encountered and how
successful they have been in supporting hospitals after hours.
Ms. Stritzel stated that they would like to thank the Board for giving them this opportunity to review and
verify orders before the medication is given to the patient. Ms. Stritzel feels that this is a valuable service.
Ms. Stritzel stated that they have tracked the numbers for three different models that they have worked
with during the last year. Ms. Stritzel stated that they did a six-week site at West Valley Hospital. They covered from
7:00 PM to 7:00 AM. Ms. Stritzel stated that during that time frame they entered 3,449 orders which was roughly 82
orders a night which would not have been entered by a pharmacist until the next morning. Ms. Stritzel stated during that
six-week period they made 84 interventions. Ms. Stritzel stated that 40% of the interventions were medication and dose
clarifications. Ms. Stritzel stated that 15% of the interventions were allergy related. These interventions involved
prescriptions written for patients with known allergies.
Ms. Stritzel stated that their second model is at St. Joe's Hospital. They log into the system for 4 hours
each evening and help the night Ms. Stritzel stated that they do the orders for the easy floors and the pharmacist is able
to concentrate on the ICU and the pediatric floor. Ms. Stritzel stated that they probably do about 30% of their order
entry at night.
Ms. Stritzel stated that their third model is HealthSouth Rehab hospital. Ms. Stritzel stated that there are
not many interventions at this site. Ms. Stritzel stated that they have worked there the last seven months and have
entered 8,012 orders and is roughly 41 orders a night that would not have been entered until the next morning by the
pharmacist. Ms. Stritzel stated that they made 141 interventions. Ms. Stritzel stated that 8% of the interventions were
due to formulary substitutions.
Ms. Stritzel stated that they have had no complaints and have had very good feedback.
President McAllister stated that he feels that this is a valuable service because he is aware of the issues
with unsupervised nurses. Mr. McAllister stated that he is pleased to hear about the number of interventions that
correlate with patient safety.
Ms. McCoy stated that as this technology becomes available and errors are prevented, the Board might
want to require all hospitals in Arizona to utilize this type of service when a pharmacist is not available. Ms. McCoy
stated that if we look at the number of interventions that were made for drug allergies we are able to see how this type
of service protected the patient. Ms. McCoy stated that in the past the Board has been sympathetic to the small hospital
that could not afford to have a pharmacist on staff 24 hours, but with the technology changes that the Board may need
to look at this issue and take this issue into consideration to protect the public.
Ms. Stritzel stated that they are also available to provide drug information to the nursing staff. Mr.
Thompson stated that the nurses are pleased to have their assistance with their medication issues. Ms. Stritzel stated
that they are open to doing day shifts as well as evening shifts.
Mr. Wand stated that there are a couple of small hospitals in Arizona that have been written up by the
Department of Health Services for the low number of pharmacy hours. Mr. Wand stated that provides a copy of the Board
waiver to the Department of Health Services. Mr. Wand stated that if we had this requirement then the Department of
Health Services concerns would be lessened. Mr. Wand stated that the Department of Health Services is trying to
protect the public and they often feel that the pharmacy being open 5 hours a week is not sufficient.
Ms. McCoy stated that the IOM report stated that healthcare has not done a lot to change the error rate.
Ms. McCoy stated that the IOM report stated that pharmacy intervention does save lives. Ms. McCoy stated that this is
a serious issue that we must look at to prevent errors.
President McAllister thanked Ms. Stritzel and Mr. Thompson for appearing and updating the Board on their
progress.
#16 Arizona State Hospital
Dee Ann Estes, Director of Pharmacy, appeared on behalf of Arizona State Hospital to present the hospitals
request to have sterile parenteral products prepared off-site.
President McAllister asked if the hospital was requesting a waiver. Ms. Estes stated that the hospital only
prepares about 5 to 6 parenteral products yearly and found that it would be very costly to bring the IV room into
compliance with USP 797 and JCAHO compliance. Ms. Estes stated that they are requesting permission to have St. Lukes
hospital prepare the IVs. Ms. Estes stated that they would fax the order to St. Lukes. Ms. Estes stated that the
pharmacists at the State hospital would enter the order and screen for drug interactions and incompatabilities. Ms.
Estes stated that the technicians and the pharmacists at St. Lukes would prepare the IV and label the product. A
technician from the State Hospital would pick the product up at St. Lukes hospital. Ms. Estes stated that the pharmacist
at the State Hospital would review the order again. Ms. Estes stated that both hospital pharmacies are contracted
through Cardinal Health. Mr. McAllister asked if the pharmacist at St. Lukes would be responsible for checking the
admixture.
Ms. Estes replied yes.
Mr. Wand stated that the process would not be affected by the rules, but he did want the Board to be
aware of the practice. Mr. Wand stated that it is similar to the mail order process where orders are entered at one place
and dispensed at another site. Mr. Wand stated that it probably would not require a waiver. Ms. Estes stated that they
are sending a copy of the order and a copy of the patient's profile to St. Lukes.
Ms. McCoy stated that she feels that this would be a much safer practice. Ms. McCoy stated that the
competency level would be greater at St. Lukes where more than five IVs are prepared yearly.
Mr. Dutcher asked how the order would be sent to the other pharmacy. Ms. Estes replied that the order and
profile would be faxed.
Mr. McAllister stated that it seems like a safer practice and the Board approves the preparation of the
products by St. Lukes.
Mr. Wright stated that the label needs to say St. Lukes . Mr. Wand stated that if St. Lukes prepares the
product then the label needs to bear their name.
#17 Express Scripts
Express Scripts was represented by Gary Sobocinski, Vice President of Pharmacy Practice, and Roger
Morris, Legal Counsel for Express Scripts.
President McAllister stater that this is the six-month follow-up of the stipulated stay. During this six month
period, Express Scripts was to demonstrate improvement in processes and patient safety and at this time they are asking
to remove the stay. Mr. Morris stated that they are asking to remove the stipulated stay and dismiss the underlying
matters that were subject to the stay.
Mr. Morris stated that 6 six months ago Express Scripts and the Board entered into a consent stipulating a
stay for several matters. Mr. Morris stated that there were a series of promises that Express Scripts put together
outlined in a packet which included the following: reports to the Board, changes in procedures, changes in accuracy,
and changes in customer information. Mr. Morris stated that he feels the promises have been kept and the reports
were sent to the Executive Director. Mr. Morris stated that the accuracy rate has improved. Mr. Morris stated that they
created Mr. Sobocinski's position, which is Vice President of Pharmacy Practice for the entire company. Mr. Morris
stated that they have added a new position at the Arizona facility. This position is the Quality Assurance Compliance
Officer. Mr. Morris stated that they are using this Arizona model as a guide for the rest of the country in terms of patient
safety and satisfaction.
Mr. McAllister asked Mr. Wand if they have met the requirements of the order. Mr. Wand stated that he has
received the required reports. Mr. Wand stated that the inspections were com pleted and there were no notable
violations. Mr. Wand stated that his only concern is if the stay is removed if people would be terminated or positions
eliminated that were created as a result of this stay.
Mr. Sobocinski stated that no positions would be eliminated. Mr. Sobocinski stated that the stay did
accomplish more changes in respect to patient care than disciplinary action would have accomplished. Mr. Sobocinski
stated that the efforts that they have put in place would remain in place especially the training programs. Mr.
Sobocinski stated that most of the training concerns were centered on the call center and the ability of a patient
to access a pharmacist in a timely manner. Mr. Sobocinski stated that testing competencies for pharmacy staff and call
center staff would also remain in place. Mr. Sobocinski stated that the cross-functional meetings between the
pharmacy staff and the call center staff will remain in place. Mr. Sobocinski stated that they have improved the quality
of the letters going to the patients and those changes will remain in place. Mr. Sobocinski stated that they would
continue the outcome audits. Mr. Sobocinski stated that they are able to measure patient satisfaction and patient
satisfaction has seemed to improve. Mr. Sobocinski stated that the one factor that they have not measured and need to
measure is employee satisfaction. Mr. Sobocinski stated that he would be interested in seeing if the employee
satisfaction does not also exceed the standards at the other pharmacies and if this is also a gain that was a result of the
process.
Mr. McAllister stated that he hopes the firm does not wait to get in trouble with the various Pharmacy
Boards before they decide to fix their systems. Mr. McAllister stated that he is glad to see the efforts that have been put
in to fixing the systems and the number of complaints has decreased as a result.
Ms. McCoy suggested that they might consider publishing their story. Ms. McCoy stated that it is a great
story in terms of patient safety literature. Ms. McCoy stated that by paying attention to a problem and providing the
appropriate resources that they have made the system safer for patients. Ms. McCoy stated that from a regulatory
standpoint they were given the chance to fix the problems instead of paying a fine. Ms. McCoy stated that the process
does not end with the removal of the stay and patient safety is an ongoing concern.
On motion by Ms. McCoy and Mr. Ketcherside, the Board unanimously agreed to remove the stipulated stay
in Case 2004-002-PHR in the matter of ESI Mail Pharmacy Services.
On motion by Ms. McCoy and Mr. Ketcherside, the Board unanimously agreed to dismiss the underlying
complaints.
#18 Omnicare
Omnicare was represented by Michael White, Director of Operations. Mr. White was requesting a waiver of
R4-23-407 (D) (6) concerning electronic transfers.
Mr. White stated that Omnicare would like to fill new orders for long term care patients in Tucson at
Danny's Pharmacy in Tucson. The prescriptions would then be transferred to the Phoenix facility for refilling. Mr. White
noted that the pharmacies share the same Data Base.
Mr. Wand stated that the issue is that the system does not comply with the electronic transfer rules. Mr.
Wand stated that the issue is that the system does not meet the transfer requirements. Mr. Wand stated that the
transfers will be between two pharmacies owned by the same company and the pharmacist can be tracked so that
patient safety is not compromised.
Mr. White stated that the new prescriptions will be filled at Danny's Sunscript Pharmacy and then
transferred back to the Omnicare facility in Phoenix for refilling and then shipped to Tucson. Mr. White stated that the
original orders would be filled in Tucson because they would be needed on a more urgent basis. Mr. White stated that the
refills could be filled in Phoenix because they would have a greater lead time before the medications would need to be
delivered.
Mr. Dutcher asked if this would be a central fill operation. Mr. White replied it is not a central fill process.
Mr. Dutcher asked why do the orders need to come back to Phoenix if the patients are located in Tucson. Mr. White
stated that they have greater resources in Phoenix and the cost to fill the prescription in Phoenix is lower. Mr. White
stated that they are having difficulty finding staff in the Tucson area and have recently had a search for a unit director
and that has not been successful. Mr. White stated that by moving the prescriptions to Phoenix they would have
oversight by experienced employees.
Mr. Dutcher asked about the procedure concerning the entry of the prescriptions. Mr. White stated that
the prescription would be entered and verified in Phoenix. Mr. White stated that the orders would be printed, filled, and
delivered to the patient from the Tucson facility.
Mr. Wand stated that the Board must remember that only new prescriptions will be filled in Tucson. Mr.
Dutcher stated that it still seems like a central fill operation to him. Mr. White stated that only 42% of the orders will be
filled in Tucson and 58% of the orders will be filled in Phoenix.
Mr. Wand stated that the main issues that R4-23-407 was written to cover are covered in this procedure.
Mr. Wand stated that the issue is that the paperwork or bookkeeping is not right. Mr. Wand stated that the information
can be located on different screens but is not in the fashion requested by R4-23-407. Mr. Wand stated that the rule was
written with the retail pharmacy in mind and it does not necessarily apply to the non-retail pharmacy. Mr. Wand stated
that patient safety is not compromised in this proposal.
Mr. Dutcher asked if R4-23-407 needs to be amended to include such situations. Mr. Wand stated that the
rule could remain the same for community pharmacies and Mr. Wright could write new policies and procedures unde
R4-23-674, which deals with Long Term Care facilities.
On motion by Mr. Dutcher and Ms. McCoy, the Board approved Omnicare's request to waive R4-23-407
(D) (6) which requires information to be maintained in a certain fashion for electronic transfers.
#19 Yvonne Rodriguez
Yvonne Rodriguez appeared on her own behalf to request to proceed with technician licensure.
Sharon Richardson, Pharmacy Supervisor for Safeway, was also present.
President McAllister asked Ms. Frush if she could give the Board a quick review of this case. Ms. Frush
stated that Ms. Rodriguez has appeared at the last two Board meetings. Ms. Frush stated that Ms. Rodriguez has a felony
conviction and inadvertently had omitted that information on her PTCB application and renewal. At the last Board
Meeting, the Board asked Ms. Rodriguez to contact PTCB to see if they will honor her certification.
President McAllister asked Ms. Rodriguez where she stands with obtaining approval from PTCB.
Ms. Rodriguez stated that she contacted John Gibbs at PTCB and wrote a letter to him explaining what had
occurred. Ms. Rodriguez stated that PTCB is willing to honor her certification. Mr. McAllister asked if we have
documentation to the fact. Ms. Rodriguez stated that she had an e-mail and would pass it onto the Board Members.
Mr. McAllister read the notice from PTCB that states that PTCB will work with the Arizona State Board to
create language that will allow a certified pharmacy technician to keep their credential even when a felony conviction
as long as the incident occurred a significant time ago and was not pharmacy or drug related.
Ms. Richardson stated that Yvonne has worked for Safeway for twenty (20) years. Ms. Richardson stated
that Yvonne has worked in the pharmacy for ten years. Ms. Richardson stated that she is an excellent technician and
knows her customers personally.
On motion by Ms. McCoy and Mr. Ketcherside, the Board unanimously approved the request made by Ms.
Rodriguez to proceed with technician licensure.
At this time, President McAllister stated that the Board would like to review Agenda Item XII. On motion by
Mr. Draugalis and Ms. McCoy, the Board unanimously agreed to rescind the Notice of Hearing and return the complaint to
the investigative status.
On motion by Mr. Dutcher and Mr. Ketcherside, the Board unanimously agreed to convene in Executive
Session to obtain legal advice concerning Agenda Item XII.
The meeting reconvened at 1:15 PM.
AGENDA ITEM V - Proposed Rules
Counseling Rules
Compliance Officer/Rules Writer Dean Wright stated that these rules have been written as a result of the
recommendations by the task force that was appointed to review the current counseling rules. President McAllister
stated that the process started in May and we already have new rules ready to be reviewed and he would like to thank
the task force for their work.
President McAllister stated that issues have arisen concerning the term care giver. Mr. Pulver stated that
there were concerns that the term care giver would cause violations of HIPAA. Mr. Pulver stated that the in the way the
rules are set forth the pharmacist has the opportunity for due diligence to determine if that person is truly the care
giver. If the pharmacist does a reasonable job and determines that the individual is not the care giver, the pharmacist
can document that fact on the prescription or in the computer and provide the individual with a phone number that the
patient can call to speak with the pharmacist. Mr. Pulver stated that the purpose of the rule is to allow the pharmacist
the power to determine if this individual is the care giver. Mr. Pulver stated that each pharmacy does have legal counsel
available to them and suggests that they contact their legal counsel about implementation of the rules.
President McAllister stated that the biggest change in the rules is that a patient that has been on a
long- term medication will not need to be counseled very time he picks up a new prescription for the same medication.
The Board Members gave Mr. Wright approval to proceed with the rulemaking process.
Technician Licensure Time-frame Rules
Mr. Wright stated that a hearing was held on the proposed rules on August 30, 2004. No one attended the
hearing and one written comment was received from the Arizona Pharmacy Association indicating their support of the
rules.
Mr. Wright stated that they need a formal approval of the Notice of Final Rulemaking and the Economic
Impact Statement.
On motion by Mr. Draugalis and Mr. Dutcher, the Board unanimously agreed to approve the Notice of Final
Rulemaking and the Economic Impact Statement for the Technician Licensure Time-frame Rules and authorized Mr.
Wright to proceed with the process.
Technician CE Rules
Mr. Wright stated that there had been a Notice of Proposed Rulemaking published in September, 2004. A
public hearing was held on October 12, 2004. One person attended the hearing and was in favor of the proposed
rulemaking. One written comment was received from the Arizona Pharmacy Association. The Association requests that
the Board reduce the number of hours of law continuing education required for the technician from 2.0 contact hours to
1.0 contact hour. Mr. Wright stated that if the change is made that GRRC stated that it is a substantive change and
would require another Notice and public hearing. Mr. Wright stated that if the change was made that the Board would
need to approve the rule at the March meeting at the earliest.
President McAllister opened the discussion by stating that he feels that the one area that pharmacists and
technicians share responsibility is the application of the law. Mr. McAllister stated that he does not have any problem
with requiring the technicians to obtain 2.0 credits of law CE.
Mr. Wright stated that the rationale that the Arizona Pharmacy Association used is that a technician only
needs 1.0 contact hour of law to renew their PTCB certification. Mr. Wright stated that our rules stated ACPE approved
CE and PTCB does not require ACPE approved courses. Mr. Wright felt that the Board should require ACPE approved
courses. Mr. McAllister stated that he does not have any problem with requiring ACPE approved courses.
Ms. McCoy stated that she would like to leave the rule as written for 2.0 hours of law CE. Mr. Dutcher
stated he feels that the rule should remain at 2.0 hours of law CE and does not feel that the requirement is excessive.
Mr. Ketcherside and Mr. Draugalis expressed their views that the law CE should remain at 2.0 hours.
Mr. Wright stated that he would prepare the Notice of Final Rulemaking and the Economic Statement for
the January meeting.
The Board Members gave Mr. Wright approval to proceed with the rulemaking process.
AGENDA ITEM VI - Complaint Review
The Consumer Complaint Review committee met prior to the Board Meeting to review 36 complaints in
preparation for making recommendations to the Board for final resolution. Mr. Dutcher and Dr. Tippett served as the
review committee. Board Members were encouraged to discuss any issues and were encouraged to ask questions.
President McAllister stated that he would like to commend the Complaint Committee because this was a
lot of work. Mr. McAllister stated that some of the complaints are frivolous, but all complaints are investigated. Mr.
McAllister stated that some of the complaints involved insurance issues and other complaints involved customer
service issues for which the Board does not have jurisdiction.
Ms. McCoy asked that a commendation letter be sent to the Pharmacists in Complaint #2816. Mr. Dutcher
stated that a physician filed the complaint because the pharmacists refused to fill his prescriptions as they were written
because the dosage exceeded the limits for the medication. The Medical Board has suspended the physician's license.
On motion by Mr. Ketcherside and Mr. Draugalis, the Board unanimously approved the recommendations of
the Complaint Review Committee.
The following summary represents the final decisions of the Board in each complaint:
Complaint # 2812 - No Further Action (Letter to RPh stating that she is empowered to instruct the intern to
not process orders)
Complaint # 2813 - No Further Action
Complaint # 2814 - Conference
Complaint # 2815 - No Further Action
Complaint # 2816 - No Further Action
(Letter of Commendation to Pharmacists)
Complaint # 2817 - Conference
Complaint # 2818 - No Further Action
Complaint # 2819 - No Further Action
Complaint # 2820 - No Further Action
Complaint # 2821 - No Further Action
Complaint # 2822 - Commendation Letter to Pharmacist,
Letter to theMedical Board, Letter to the PIC
Complaint # 2823 - No Further Action
Complaint # 2824 - No Further Action
Complaint # 2825 - Withdrawn
Complaint # 2826 - Conference - Pharmacist and Intern
Complaint # 2827 - No Further Action
Complaint # 2828 - Conference
Complaint # 2829 - Conference
Complaint # 2830 - Conference
Complaint # 2831 - Letter of Warning
Complaint # 2832 - No Further Action
(Letter to Pharmacist concerning customer service issues.)
Complaint # 2833 - No Further Action
Complaint # 2834 - No Further Action
Complaint # 2835 - Withdrawn
Complaint # 2836 - No Further Action
Complaint # 2837 - No Further Action
(Letter of Commendation to Pharmacist)
Complaint # 2838 - No Further Action
Complaint # 2839 - Letter of Warning
Complaint # 2841 - Conference
Complaint # 2844 - No Further Action
Complaint # 2845 - No Further Action
Complaint # 2846 - No Further Action
Complaint # 2847 - No Further Action
Complaint # 2848 - Consent
Complaint # 2849 - Consent
Complaint # 2850 - Consent
AGENDA ITEM VII - Conferences
Complaint #2797
Pharmacist Gregory Kerber and Pharmacy Technician Annette Callahan were present in response to a
consumer complaint. Compliance officer Larry Dick gave a brief overview of the complaint.
Mr. Dick stated that the patient was upset because she observed a pharmacy technician who was filling
prescriptions prepare progesterone vaginal suppositories without wearing gloves and was worried about bacterial
contamination. The patient mentioned that the technician was not wearing gloves and she felt the pharmacist did not
take her complaint seriously and requested that her prescription be returned to her so that she could take the
prescription to another pharmacy.
President McAllister opened the discussion by asking Mr. Kerber about the complaint. Mr. Kerber stated
that as Pharmacist In Charge he is responsible for the activities of all the technicians. Mr. Kerber stated that in this one
case the patient was in an extreme hurry and wanted her prescription filled now. Mr. Kerber stated that it was an
oversight on their part that their technician did not use gloves. Mr. Kerber stated that they always use gloves not only
for the safety of the technician but also the safety of the patient. Mr. Kerber stated that the customer was raising a
ruckus and in the interest of getting her through the process that one step was skipped.
Mr. Kerber stated that he has brought with him a copy of the list showing that the technicians have been
trained, the general pharmacy procedures, and the policy on handling medications and pharmacy cleanliness.
President McAllister asked Mr. Dick when he investigated the complaint did he get the impression that they
normally wear gloves. Mr. Dick replied that during the period that he was in the pharmacy that no one was preparing any
compounded preparations.
President McAllister stated that it seems the issues have been addressed and thanked the participants for
appearing and addressing the issues.
Complaint # 2801
Pharmacist Eric Nielson, Pharmacy Technician Sylvia Pyles, and Pharmacy Supervisor Kent Taylor were
present in response to a consumer complaint. Compliance Officer Ed Hunter gave a brief overview of the complaint. Mr.
Hunter stated that the patient's prescription for Bio-Hist LA was filled with Ami-Tex LA. The technician entered the
prescription into the computer system and filled the prescription with Ami-Tex LA. The pharmacist mistakenly thought
Ami-Tex LA was a correct substitution for Bio-Hist LA and did not research the substitution properly. Mr. Hunter
stated that the patient took the medication for one month and had an allergic reaction. When the patient received the
correct medication, the allergic reaction stopped. The doctor indicated that the patient did not have any lingering
effects. Mr. Hunter stated that while he was at the store he tried to enter the prescription to see if the system would
make the substitution and it did not, so the technician entered the prescription incorrectly.
President McAllister asked Mr. Nielson about the incident. Mr. Nielson stated that when he received the
prescription to check and verify he assumed that Ami-Tex LA was an appropriate substitute for the Bio-Hist LA. Mr.
Nielson stated that he was in error by not double checking that in the book. Mr. Nielson stated that he has taken three
courses on error prevention because he wants this to be the first and last time he appears in front of the Board. Mr.
Nielson stated that he is very careful now to check that the medication that the patient receives is the medication that
the doctor ordered.
President McAllister asked Ms. Pyles if she entered the prescription. She replied that she did. Ms. Pyles
stated that she asked the pharmacist if they were similar and the pharmacist approved for her to enter the medication
into the system.
President McAllister asked Mr. Taylor if their system has a way to check for appropriate equivalents. Mr.
Taylor replied yes. Mr. Taylor stated that if the drug is entered as written the computer will list appropriate substitutes
and the computer will not switch to a non-equivalent product. Mr. Taylor stated that in this case the error was not
caught.
President McAllister asked what the difference was in the ingredients of the two products. Mr. Taylor
stated that the Bio-Hist LA is pseudoephedrine and chlorpheniramine and the Ami- Tex LA is guafenisin and
phenylephrine.
Mr. Dutcher asked what has been changed to ensure that this type of error does not occur again.
Mr. Dutcher asked why the prescription was not entered as the doctor wrote the prescription since that is
the fail safe in the system. Ms. Pyles replied that she was not sure. Mr. Nielson stated since this error occurred he is
looking at the fine print on the label indicating that the product is the accepted substitute. Mr. Nielson said if he is not
sure he will look at the book or on the computer to ascertain the ingredients. Mr. Dutcher asked Mr. Wand if it is not
regulation that the Brand name must appear on the label if it is substituted. Mr. Wand replied yes.
Mr.Draugalis asked Mr. Nielson if this was his first misfill. Mr. Nielson stated it was not the first misfill in
his career. Mr. Draugalis asked Mr. Nielson if he had misfills in the past. Mr. Nielson replied yes. Mr. Draugalis asked Mr.
Nielson what he has done in the past to correct those misfills. Mr. Nielson replied that he tries to look at the situation
and see what may have contributed to the mistake. Mr. Nielson stated that he has taken CE courses before on error
prevention and he has received useful tips from the courses. Mr. Draugalis asked Mr. Nielson if he thought the CE
courses had helped him in the past. Mr. Nielson replied yes. Mr. Draugalis asked Mr. Nielson if he had made errors in the
past and approximately how many. Mr. Nielson stated that he has and did not know how many errors he made in the past.
Mr. Draugalis stated that the point that he is trying to make is that you can take all the CE courses that you want and if
you do not apply the CE you will continue to make mistakes. Mr. Draugalis reminded Mr. Nielson to apply what he has
learned during the CE courses to help protect the patient.
President McAllister asked Ms. Pyles how long she has been a technician. Ms. Pyles replied that she has
been a technician since 1998. Mr. McAllister told Ms. Pyles prior to making substitutions be sure to speak to the
pharmacist if she has any questions concerning the substitution.
President McAllister reminded them to be careful and thanked them for appearing.
Complaint # 2804
Pharmacist Lorrie Caum and Pharmacy Supervisor Melanie Malee were present to answer questions
concerning a consumer complaint. Compliance Officer Larry Dick gave a brief overview of the complaint. Mr. Dick stated
that the patient was given a different patient's medication when he went to the pharmacy to pick up his prescription.
Both patients have the same last name but different first names. The complainant stated that he was not counseled,
but the pharmacy does not have any documentation indicating that he refused counseling so it is assumed that he was
counseled.
President McAllister asked Ms. Caum how the patient received another patient's medication. Ms. Caum
stated that she did not work the days that the incidents occurred. Ms. Caum stated that she is the Pharmacist In Charge. Ms. Caum stated that the technician did not follow procedures. The
technician is to verify the patient's address before giving the prescription to the patient. In this case, Ms. Caum stated
that she feels the technician did not verify the address because the patient would not have received the wrong
medication. Ms. Caum believes the patient was counseled because they did not mark on the prescription that the patient
denied counseling. Ms. Caum stated that every prescription is pulled and noted on the hard copy when counseling is
denied. Ms.
Caum stated that she thinks counseling did occur because the complainant mentioned that the pharmacist
said that indomethacin and Celebrex could be use interchangeably for some conditions.
President McAllister stated that if quality counseling occurs then misfills do not leave the pharmacy.
Ms. McCoy asked if the technician gave out the prescription. Ms. Caum stated that the technician pulled
the prescription. Ms. Caum states that it is speculation that the counseling was performed. Ms. McCoy asked if they are
aware that the pharmacist is to counsel the patients on new prescriptions. Ms. Caum stated that they are aware that
counseling must occur on new prescriptions. Ms. Caum stated that she has had meetings with the staff to review the
error. Ms. Caum stated that if the technician had obtained the correct information this error would not have occurred.
Mr. McAllister told Ms. Caum to remind her technicians that since they are now licensed that they could be asked to
appear before the Board if they contribute to an error. Ms. Caum said that she will pass that information on to her
technicians.
Mr. McAllister thanked Ms. Caum for her time and for educating her staff.
AGENDA ITEM VIII - Consent Agreements
President McAllister asked Board Members if there were any questions or discussions concerning the
consent agreements. Executive Director Hal Wand indicated that the six consents have been reviewed and approved by
the Attorney General's Office and have been signed. Mr. Wand provided an overview of the Consent Agreements for the
benefit of the audience.
Mr. Wand stated that he would like to comment on Consent Agreement #1. Mr. Wand stated that Thomas
Togno has agreed to a consent agreement for a suspension for six months to one year. Mr. Wand stated that he must
participate in a drug treatment program and he has moved back to New Jersey to be with family. Mr. Wand stated that
he is not participating in the PAPA program but is participating in a program in New Jersey. Mr. Wand stated that he
has included the paperwork in the Board book from the New Jersey program. Mr. Wand stated that it is the oldest
recovery program in the United States and is directed to physicians, but they do allow pharmacists and nurses to
participate in the program. Mr. Wand stated that the unfortunate thing for Mr. Togno is that he has had positive drug
screens. He has had two positive screens for marijuana and one screen for cocaine. Mr. Wand stated that it appears to
be a relapse. Mr. Wand stated that he recommends that the Board accept the consent because at this time his license is
suspended and he would need to appear in front of the Board to remove the suspension. Mr. Wand stated that if he continues
to be non-compliant with the New Jersey program the Board could send a notice for further disciplinary action.
Mr. Wand stated that the consents for Kino Hospital and Shirley involved the missing medications at Kino
Hospital.
Mr. Wand stated that the consent order #4 for Lisa Hunter involved a prescription error. The consent order
prohibits the pharmacist from being a preceptor or a Pharmacist In Charge. The consent also involved a probationary
period and a fine.
Mr. Wand stated that consents #5 and #6 involved a drug addiction and the pharmacists have entered into
five- year PAPA contracts.
On motion by Mr. Draugalis and Ms. McCoy, the Board unanimously agreed to accept the following Notices
of Hearing/Consent Agreements as presented in the meeting book and signed by the respondents:
- Thomas Togno
04-0013-PHR
- Shirley Thompson
04-0021-PHR
- Kino Community Hospital
04-0023-PHR
- Lisa Hunter
04-0025-PHR
- Gregory Mowers
04-0026-PHR>
- Lisa Bueno
04-0027-PHR
AGENDA ITEM IX - Drug Therapy Management Agreement
President McAllister stated that the Drug Therapy Management Advisory Committee reviewed one
application and recommended that the Board approve the agreement. Corina Grancorvitz, Pharm D, submitted the
proposal. Ms. Grancorvitz is employed by Cigna and will be working in the anticoagulation clinic to manage the
patient's drug therapy.
On motion by Ms. McCoy and Mr. Dutcher, the Board unanimously agreed to approve the Drug Therapy
Management Agreement submitted by Corina Grancorvitz to manage patient's drug therapies at the Cigna
Anticoagulation Clinic.
AGENDA ITEM X - Approval of Board Meeting Schedule for 2005
President McAllister asked if any Board Members had a conflict with the schedule. Mr. Draugalis asked if
there was any reason why there was a 12-week period between two of the meetings. Mr. Wand stated that in May the
NABP holds their annual meeting and the NABP District meetings are usually held in October. Mr. Wand stated htat he
left the sixth meeting date open to be determined by the Board Members for a planning meeting. Mr. Wand stated that
agenda items could be discussed at the planning meeting because it is a public meeting with an agenda. Mr. Wand
stated that if the Board Members would like a sixth meeting it could be scheduled in addition to the planning meeting.
Mr. McAllister stated that the Board Members do want to have a planning meeting. Mr. Wand stated that
the Board Members could decide on a date for the planning meeting or it could be discussed at a later meeting. Mr.
McAllister stated that since the Board Members would be attending the Board Meeting on June 16th at
Wild Horse that maybe the planning meeting could be scheduled for Friday, June 17th , at Wild Horse if the
Board is able to obtain a room to hold the meeting. Mr. Wand stated that he would check on the availability of a room.
Mr. Wand stated that the meeting in January would be held at Midwestern University.
AGENDA ITEM XI - NABP Exam Changes
Mr. Wand stated that the blueprint for the NAPLEX exam has changed. Mr. Wand stated that they will have
an increased emphasis on counseling skills, they will place an emphasis on over-the-counter medications, and there will
be questions asked concerning dietary supplements. Mr. Wand stated that 75 would still be a passing score.
Mr. Wand stated that he and Mr. Wright would review the MPJE questions in January. Mr. Wand stated that
all the Boards submit questions and each Board decides if the question is applicable to their state.
President McAllister stated that the new blueprint follows the recent release from AACP of the CAPE
outcomes for pharmacy education. Mr. McAllister stated that the new area that was focused upon was Public Health and
Public Health Information.
Mr. Wand stated that the TOEFL exam will be given over the Internet and the applicant should receive his
scores sooner./P>
AGENDA ITEM XII - Review of Complaint #2735
After further review and advice from legal counsel and on motion by Mr. Ketcherside and Ms. McCoy, the
Board unanimously agreed to dismiss complaint #2735.
AGENDA ITEM XIII - Future Board Activities -Planning Meeting.
Mr. Wand stated that since the Board has already decided the date for the planning meeting it would be
helpful to have all suggestions for topics to the Board Office by April or May at the latest.
President McAllister stated that the Board is also open for suggestions by the public and they should feel
free to e-mail any suggestions to the Board Office.
Mr. Wand stated that not all suggestions could be acted upon the next day. Mr. Wand stated that some
changes could take up to two years to acted upon by the legislature.
AGENDA ITEM XIV - Internet Prescribing - Are Such Prescriptions Misbranded?
President McAllister asked Mr. Wand to address this topic. Mr. Wand stated that every drug in the United
States since 1938 has to be approved by the FDA for safety and effectiveness. Mr. Wand stated that the drug must be
sold or transferred in a manufacturer's bottle. Mr. Wand stated that the bottle he is showing the audience meets the
FDA standards for packaging, labeling, and has the package insert attached. Mr. Wand stated that the only time that
the product does not have to be in this packaging is when the medication is dispensed pursuant to a valid prescription.
When the pharmacist has a valid prescription, he is able to dispense the prescription in a prescription vial that meets the
USP requirements for prescription containers. Mr. Wand stated that the key is that the prescription must be valid for the
exemption to apply. Mr. Wand stated that if the prescription is not valid then it is misbranded if it is dispensed in a
prescription vial. Mr. Wand that A.R.S.§ 32-1968 (D) states the following:
"This exemption does not apply to any drug dispensed in the course of the conduct of a business of
dispensing drugs pursuant to diagnosis by mail or the internet..."
Mr. Wand stated that he and Mr. Pulver have drafted a letter to be sent to pharmacies in Arizona stating
that if they are dispensing prescriptions issued pursuant to diagnosis by mail or Internet then the drug that they
dispensed is misbranded and they could be subject to disciplinary action.
Mr. Wand stated that it is a warning letter. Mr. Wand stated that he would like the Board to review the
letter. Mr. Wand stated that Mr. Pulver has reviewed the statutes and is satisfied with the fact that the drugs are
misbranded. Mr. Wand stated that the pharmacy agrees to fill prescriptions and receives a fee for filling the prescriptions.
The pharmacist would sign a contract and be aware that the prescriptions are issued pursuant to an Internet diagnosis
as a result of an internet questionnaire. Mr. Wand stated that there have been buys made by the DEA and FDA where the
people filling out the questionnaires are receiving large amounts of hydrocodone products and other medications. Mr.
Wand stated there is no way to determine if the physician has written prescriptions for the same patient at multiple
pharmacies across the country. Mr. Wand stated that the patient-pharmacist contact is removed. Mr. Wand stated that
a 16-year-old minor could state that he is 45-years old and obtain medications and he feels that this could be a very
dangerous practice. Mr. Wand stated that this is an issue and the Board at least needs to warn pharmacists that this is
misbranding.
Mr. Dutcher asked who would receive the letters. Mr. Dutcher asked if the letters would be sent to
resident and non-resident pharmacies. Mr. Wand stated that he initially was sending the letters to resident pharmacies,
but there is no reason not to send the letter to non-resident pharmacies. Mr. Dutcher stated that some of the
non-resident pharmacies are filling prescriptions from Internet prescribers. It was determined that the letters would
be sent to both resident and non-resident pharmacies.
Ms. McCoy asked how the pharmacist would know that the diagnosis was made over the Internet. Mr. Wand
stated that it is usually in the contract signed by the pharmacy. Mr. Wand stated that prior to disciplining someone the
Board would need to determine if the pharmacy knew the diagnosis was made over the Internet.
Mr. Wand stated that it is not our intention to interfere with tele-medicine, which occurs at the prisons and
other sites. Mr. Wand stated that the main purpose is to stop the diagnosis by internet questionnaire.
Mr. Pulver stated that he was involved in a case with the Arizona Medical Board where a physician had
restrictions placed on his license and in order to earn income the physician signed a contract with an enterprise, which
was located in an auto parts store in Mesa. The physician earned over $45,000 in a three-month period. The enterprise
in the auto part store had an agreement with a pharmacy in Florida to fill the prescriptions. The physician would have the
patients fill out an online questionnaire and the doctor would issue a prescription to the Florida pharmacy for dispensing.
Mr. Pulver stated that these individuals usually sign contracts. Mr. Pulver stated that the Board does have subpoena
power and could issue a subpoena to obtain the records.
President McAllister stated that these arrangements usually involve credit cards and either UPS or Fed-X
agreements and are usually easy to identify. Mr. McAllister stated that this is a good step in starting to put the brakes
on this practice.
The Board Members agreed with the interpretation of the statutes and approved Mr. Wand to send the
letters to all pharmacies licensed in Arizona.
AGENDA ITEM XV - Return of Prescription Medications.
President McAllister stated that he would like to address this issue. Mr. McAllister stated that times have
changed and many medications are dispensed in packagings that are never opened by the pharmacist upon dispensing.
Mr. McAllister stated that sometimes things happen and the patient asks to return the medication and is told no. Mr.
McAllister stated that he just became aware of the volume of medications in assisted living and other closed-door
pharmacies where the medication is never delivered to the patient and when the medication is returned to the pharmacy the
medication is destroyed.
Mr. Dutcher stated that in the retail environment he has people who want to return medication on a daily
basis. Mr. Dutcher stated that they are told that the law will not allow them to return the medication. Mr. Dutcher
stated that he has taken medications back from the patient in the original packaging.
Mr. Wand stated that he believes that the language is already in the rules that allow a patient to return the
medication in the original unopened manufacturer's container and the drug or its container has not been subjected to
contamination or deterioration. Mr. Wand stated that the second part of the rule is the difficult part for the pharmacist.
Mr. Wand stated that it is difficult for a pharmacist to determine if the drug has been contaminated or stored properly.
Mr. Wand stated that while he was at the convention in Florida last week, they were told that one of the ways that
counterfeit drugs get back in the drug supply is return to pharmacies. Mr. Wand stated that some nursing home
pharmacies do not accept returns because of the time needed to credit accounts.
Mr. Wand stated that we could get copies of other states return policies and discuss this issue at the
planning meeting. Mr. McAllister stated that when he was at the District 8 NABP meeting, the Executive Director of
Idaho stated that he had to create rules for returns as a result of the legislature. Mr. Wand stated that he receives
numerous calls from other Boards stating that our return laws are very lenient.
XVII - Call to the Public
President McAllister announced that interested parties have the opportunity at this time to address issues
of concern to the Board, however the Board may not discuss or resolve any issues because the issues were not posted
on the meeting agenda.
A pharmacist involved with Medicaid programs stated that he is glad that the Board is reviewing the return
medication rules. He stated that returns should be handled by professionals only and not legislators. He stated that
often the process is driven by economic considerations and not if the pharmacy has a safe product returned.
A pharmacist and a lawyer stated that there are many different sets of rules for drug returns. He stated
that everyone is concerned about the safety of prescription drugs that are returned , but the same rules are not being
applied to over-the-counter products in many states. He stated that the Board must distinguish between internet
prescribing when the doctor and patient have a valid patient-doctor relationship versus diagnosing the patient with
an internet survey.
There being no further business to come before the Board, on motion by Mr. Draugalis and Mr. Ketcherside,
the Board unanimously