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Board Meeting Minutes
November 16 & 17, 2005 Board Meeting Minutes
THE ARIZONA STATE BOARD OF PHARMACY
HELD A REGULAR MEETING NOVEMBER 16 AND 17, 2005
GLENDALE, ARIZONA
November 16, 2005
The following Board Members and staff were present: President Linda McCoy, Vice President
Chuck Dutcher, Zina Berry, Louanne Honeyestewa, Dennis McAllister, Ridge Smidt, Paul
Sypherd, Bryan Tippett, and Tom Van Hassel. Compliance Officers Rich Cieslinski, Larry Dick,
Sandra Sutcliffe, and Dean Wright, Deputy Director Cheryl Frush, Executive Director Hal Wand,
and Assistant Attorney General Roberto Pulver.
President McCoy convened the meeting at 8:00 A.M. and welcomed the audience to the meeting.
Mr. Wand explained that law continuing education would be offered for attendance at the
meeting.
AGENDA ITEM 1 - Introduction of New Board Member and Oath of Office
President McCoy introduced the newly appointed Board Member, Louanne Honeyestewa.
Ms. Honeyestewa is a Certified Pharmacy Technician. President McCoy administered the Oath
of Office to Ms. Honeyestewa to allow Ms. Honeyestewa to assume the duties of a voting
member of the Board. Ms. Honeyestewa gave a brief synopsis of her educational and
occupational background.
AGENDA ITEM 2 - Approval of Minutes
Following a review of the minutes and an opportunity for questions and on motion by Mr.
Dutcher and Mr. McAllister, the minutes of the Regular Meeting held on August 17 and 18,
2005 were unanimously approved by the Board Members.
AGENDA ITEM 3 - Proposed Rules
Shared Services
Compliance Officer/Rules writer Dean Wright opened the discussion by stating that he has made
the change in R4-23-607 which would require an Arizona Board licensed Pharmacist in Charge
at nonresident pharmacies. The Board had requested this change at the August meeting.
Mr. Wright stated that he has received several comments concerning this rule. As the current rule
is written, the order processing has to be completed by an Arizona licensed pharmacist. Mr.
Wright stated that there have been comments from non-resident pharmacies that they feel that
they should not be required to license all their pharmacists in Arizona. Mr. Wright stated that
the Board needs to decide if they would like all the pharmacists involved in the order processing
function to be licensed in Arizona or would the Board only require the Pharmacist in Charge to
be licensed.
Mr. McAllister opened the discussion by stating that it would be an onerous task for many non-resident
pharmacies to license all their pharmacists. Mr. McAllister asked if an Arizona resident
was injured if the Board could send the complaint to the State Board where the improper action
occurred. Mr. Wand stated that currently the complaint is being sent to the State Board in the
other state. Mr. Wand stated that we are not able to travel to the other state to do the
investigation.
Mr. Wand stated prior to passing the new statutes in August the penalties for the permit holder
were not very strong. Mr. Wand stated previously there were only a limited number of instances
for which the Board could take action against the permit holder. Mr. Wand stated prior to
August the Board was requesting the pharmacists be licensed in Arizona. Mr. Wand stated with
the new statutes it would probably not be necessary to license all the pharmacists.
Dr. McCoy asked if the Board's recourse would be to send the complaint to the other State
Board. Mr. Wright stated that the Board would be able to take action against the permit holder.
Mr. Wand stated that the only issue would be if the other Board did not take action against the
pharmacist that there is nothing our Board could do in that case.
Dr. Smidt asked if the Pharmacist in Charge could be asked to appear before the Arizona Board.
Mr. Wand stated that the Pharmacist in Charge could be asked to appear.
Mr. Pulver stated that with the new statutes the Board has listed 29 items that represent unethical
conduct on the part of a permit holder. Mr. Pulver stated that the Board would have jurisdiction
over both the Pharmacist In Charge and the permit holder. Mr. Pulver stated that the Board could
hold the permit holder responsible and revoke the permit. Mr. Wand stated that only 5 to 7 other
states require all pharmacists at a nonresident pharmacy to be licensed.
Mr. Dutcher asked if the rule as it is written requires all pharmacists to be licensed. Mr. Wright
stated that he would change the order processing and dispensing sections to be identical. The
section would read that the individual needs to be licensed in the state where the shared services
are occurring.
Dr. Berry asked if the rule currently states that only the order processing pharmacists need to be
licensed in Arizona. Ms. Berry stated that the Board should require everyone to be licensed or
just the Pharmacist in Charge. Mr. Wright replied that he could change the rule to read that only
the Pharmacist in Charge needs to be licensed in Arizona.
Mr. Wright stated that other comments received concerned the written information that was to be
sent to the patient. The pharmacies requested to use similar language.
Mr. Wright stated that the pharmacies questioned if it was necessary to maintain joint policies
and procedures. Dr. McCoy asked if the proposed rule requires joint policies. Mr. Wright
replied yes. Dr. Smidt stated that he feels that the policies should be delineated.
Mr. Wright stated that they did not like the line that stated that they must report to the Board as
soon as practical the results of any disciplinary action taken by another state's pharmacy
regulatory agency involving shared services. Mr Wright stated that the other states that have
shared service rules have a statement that is similar to this statement.
Mr. Wright stated that in R4-23-607 he added that nonresident wholesalers could not repackage
or relabel medications. This statement has already been added to the resident wholesalers
section.
Mr. Van Hassel stated that he would like to recommend that Mr. Wright remove the statement
requiring all nonresident pharmacies to be licensed in this state and leave the rest of the rule as
written.
The Board authorized Mr. Wright to proceed with the rulemaking process.
Pharmacist-administered Immunizations Rule.
Mr. Wright stated that a public hearing was held on August 29, 2005. Mr. Wright stated that no
one attended the public hearing and the office received no written comments regarding the rule.
Mr. Wright stated that the changes included the following: the addition of diphenhydramine for
emergency situations, the change of pneumonia to pneumococcal, and the change of tetanus
toxoid to tetanus booster.
Dr. McCoy asked if the training program teaches the pharmacist how to administer
diphenhydramine in an emergency situation. Mr. Wright stated that the pharmacist is taught how
to use epinephrine and diphenhydramine.
On motion by Mr. Dutcher and Dr. Tippett, the Board unanimously agreed to approve the
Notice of Final Rulemaking and Economic Impact Statement for the Pharmacist-administered
Immunizations rule.
Mr. Wright stated the rule should appear on the January GRRC agenda for approval.
Automated Dispensing and Mechanical Counting Devices Rules
Mr. Wright stated a public hearing was held on October 17, 2005.
One individual, Janet Elliott, representing the Arizona Community Pharmacy Committee attended the hearing. Ms. Elliott
spoke in favor of the proposed rulemaking provided language could be added to clarify the use of
devices that allow patients to pick up refilled prescriptions without pharmacy personnel
intervention. Written comments were received from Ms. Elliott, Rich Mazzoni, and Rob
Johnson.
Mr. Wright stated he has added language regarding automated systems allowing patients to pick up refilled prescriptions.
Mr. Wright stated he added sections that would require the following:
the system can only contain refilled prescriptions that are properly labeled and verified by a
pharmacist before release to a patient, the system allows a patient to choose whether or not to use
the system, the system is located in a wall of a properly permitted pharmacy, the system provides
a method to identify the patient and only releases that patient's prescriptions, the system is secure
from access and removal of drugs or devices by unauthorized individuals, the system provides a
method for a patient to obtain a consultation with a pharmacist if requested by the patient, and
the system does not allow the system to dispense refilled prescriptions if a pharmacist determines
that the patient requires counseling. Mr. Wright stated that this would allow a kiosk to be placed
in the pharmacy wall and patients could pick up their refilled prescriptions at this kiosk.
Dr. McCoy stated that this rule associates the kiosk with a pharmacy. Mr. Wright stated that it
must be located in a pharmacy. Mr. Dutcher asked if this precludes the machines from being in a
doctor's office. Mr. Wright stated that is correct. Mr. Wright stated that a prescription could
only be dropped off at a pharmacy.
Dr. McCoy asked if the rule states that the prescriptions must be filled by a pharmacist versus the
system that fills the prescriptions. Mr. Wright stated that the kiosk must be in the wall of the
pharmacy and the pharmacist must check the prescriptions that are placed in the kiosk.
Mr. Wright stated that changes have been made to the mechanical counting device section. Mr.
Wright stated that he has clarified the use of multiple lot numbers in a cell and the expiration
date to be used on the cell. Mr. Wright stated that documentation requirements have been added
concerning the identity of the individual filling the cassette or cell.
Mr. Dutcher asked how long the records should be kept. Mr. Wright stated that the records
should be kept the same as other records.
Dr. Berry asked if a technician could fill the automated dispensing machine. Mr. Wright replied
a technician could fill the machine under the supervision of a pharmacist. Dr. Berry asked if a
log would need to be maintained. Mr. Wright stated that the records would be kept by the
system.
The Board authorized Mr. Wright to proceed with the rulemaking process. Mr. Wright stated
that a new public hearing will be held.
Hospital Pharmacy Rules
Mr. Wright stated that a public hearing for comments on the proposed rulemaking was held on
September 19, 2005. Six individuals attended the public hearing and provided oral comments in
opposition to the proposed rulemaking. Written comments were received at the Board Office.
Five of the seven written comments received were in opposition to the proposed rulemaking.
President McCoy opened the discussion by stating that after reading the comments that she
would recommend that the Board not move forward with the rule at this time, but establish a task
force to study the impact on the hospitals. Dr. McCoy stated that the rule is a good rule and the
Board needs to decide how the rule can be implemented without a detrimental effect on the rural
hospitals. Mr. Dutcher agreed.
Mr. Van Hassel stated that the negative parts that were mentioned could be a basis of how to
accomplish the job without impacting the hospitals in a detrimental way. Mr. Van Hassel stated
that he feels that there should be adequate staff to review the orders. Mr. Van Hassel stated that
he is in favor of a task force.
Mr. McAllister stated that he feels that the rules can be followed. Mr. McAllister stated a task
force could help find ways to accomplish the task.
Dr. McCoy stated that the Board wants to develop a plan that is amenable to everyone. Dr.
McCoy asked that the Hospital Association name individuals that would be willing to work with
the Board. Dr. McCoy asked for participation from the Board Members. Mr. Van Hassel and
Mr. McAllister volunteered to serve on the Task Force. Dr. McCoy stated that the Hospital
Association would be contacted.
Counseling and Prescription Imaging Rules
Mr. Wright stated that a public hearing for comments on the proposed rulemaking was held on
October 24, 2005. One individual, Janet Elliott, representing the Arizona Community Pharmacy
Committee attended the public hearing. Ms. Elliott spoke in favor of the proposed rulemaking
provided subsection (I) of R4-23-402 was removed from the final rulemaking. Ms. Elliott
provided written comment to that effect. The Board office also received a written comment from
the National Association of Chain Drug Stores (NACDS). NACDS is in favor of the rulemaking
if the language in subsection (I) of R4-23-402 is removed from the final rules. Mr. Wright stated
that he has removed subsection (I).
Mr. Wand stated that subsection (I) requires the pharmacist to hand all new prescriptions to the
patient. Mr. Wand stated that individuals felt that it would disrupt their workflow. Mr. Wand
stated that it would make the inspector's job easier to determine if counseling was occurring.
Dr. McCoy stated that if appropriate documentation occurs then the patient would be counseled.
Mr. Wright stated that the rules were changed to clarify the documentation process. Mr. Wright
stated that the changes would allow someone else to do the documentation, but the pharmacist
still needs to accept the refusal.
On motion by Mr. McAllister and Dr. Berry, the Board unanimously agreed to approve the
Notice of Final Rulemaking and Economic Impact Statement for Counseling and Prescription
Imaging Rules.
General Provisions/Discontinuing a Pharmacy/Records & Other Order Forms Rules
Mr. Wright stated that a public hearing for comments on the proposed rulemaking was held on
October 24, 2005. One individual, Janet Elliott, representing the Arizona Community Pharmacy
Committee attended the public hearing. Ms. Elliott spoke in opposition to the rulemaking and
requested that the records retention frame be changed to two years or continued at the three years.
Ms. Elliott's organization felt that the statute refers to prescription records and not purchase and
disposal records. Ms. Elliott proved similar written comments. The Board received written
comment from the National Association of Chain Drug Stores. The NACDS requested that the
rulemaking be terminated and that the records retention be left at three years. The Board staff
felt that the retention of purchase and disposal records could be changed to two years to conform
to the federal requirements. Mr. Wright stated that he has terminated the current rulemaking and
has opened a new docket.
Mr. Wand stated that Arizona statutes require that medical records be retained for seven years.
Mr. Wand stated that medical records would include patient profiles and prescription records.
Mr. Wright stated that the two year requirement would include invoices and disposal records.
Mr Wright stated that the federal law requires that a pharmacy maintain these records for two
years and the proposed rule change would conform to federal laws.
Mr. Wright stated that he prepared a notice of termination and he will file a new docket on
Friday.
The Board authorized Mr. Wright to proceed with the rulemaking process.
AGENDA ITEM 4 - Permits & Licenses
President McCoy stated that all permits were in order for resident pharmacies and representatives
were present to answer questions from Board Members.
Professional CPS Pharmacy
Owner Jim Otterbeck and Pharmacist in Charge Gary Henglefelt were present to answer
questions from Board Members.
President McCoy opened the discussion by asking the applicants if this was a change of
ownership. Mr. Otterbeck replied that it is a change of ownership. President McCoy asked the
owner if he was a pharmacist. Mr. Otterbeck stated that he is not a pharmacist.
Mr. Wand asked the applicants to describe their business. Mr. Wand stated that currently the
pharmacy provides medications for hospice patients. Mr.Henglefelt stated that he does not
anticipate any change in business. Mr. Henglefelt stated that the pharmacy services hospice
patients and assisted living patients.
Mr. Wand asked if they would be compounding medications. Mr. Henglefelt replied that they do
compound. Mr. Wand reminded the applicants that they cannot compound commercially
available products. Mr. Wand reminded the applicants that they can not sell more than 5% of
their sales to physician's offices. Mr. Henglefelt stated that they do not compound for doctor's
offices.
Dr. McCoy reminded the owner that he cannot overrule the pharmacist. The Pharmacist in
Charge is responsible for the activities of the pharmacy and following the rules and regulations of
the Board.
Dr. McCoy thanked the applicants for appearing.
Caresite Pharmacy
CEO James Messina, Lori Valatsky, and Pharmacist In Charge Linda Schiraldi were present to
answer questions from Board Members.
President McCoy asked the applicants to describe the nature of their business. Mr. Messina
stated that their pharmacies are retail pharmacies located in medical office buildings. Mr.
Messina stated that they do not have a front end and they do not compound medications.
Dr. McCoy thanked the applicants for appearing.
Rio Rico Pharmacy
Owner and Pharmacist in Charge Joseph Coil appeared to answer questions from Board
Members.
President McCoy opened the discussion by asking the applicant to describe the nature of his
business. Mr. Coil stated that he will be opening an independent pharmacy in a rural setting.
Mr. Coil stated that his pharmacy will be located between Nogales and Green Valley.
Dr. McCoy thanked the applicant for appearing.
Humana Pharmacy, Inc.
Jeff Campbell and Pharmacist in Charge Sherry Andes were present to answer questions from
Board Members.
President McCoy asked the applicants to describe the nature of their business. Ms. Andes stated
that they will be opening a mail order pharmacy that is a division of Humana.
Mr. Wand asked if there would be any internet prescriptions filled at this pharmacy. Mr.
Campbell replied no.
Mr. Dutcher asked about the term limited. Mr. Wand stated that mail order pharmacies are
classified as limited service pharmacies because they do not fit in either the community or
hospital pharmacy classification. The Board has written specific rules for limited service
pharmacies.
Mr. Dutcher asked if they would be filling prescriptions for instate patients or would they be
filling prescriptions nationally. Mr. Campbell stated that they would be filling prescriptions
nationally.
Dr. McCoy asked if they would be using barcode technology. Mr. Campbell stated that the
operation would initially be a manual operation. Mr. Campbell stated that as they grow larger
they will shift to automation, imaging, and barcoding.
Dr. McCoy thanked the applicants for appearing.
Arizona Discount Pharmacy
Owner and Pharmacist Amy Thai appeared to answer questions from Board Members.
President McCoy asked Ms. Thai to describe the nature of her business. Ms. Thai stated that the
pharmacy will be a generic only pharmacy. Ms. Thai stated that the pharmacy plans on stocking and
dispensing only generic medications. Ms. Thai stated that Brand name products will be
ordered upon request.
Dr. McCoy asked if Ms. Thai will be doing any compounding. Ms. Thai stated that she would be
doing a very limited amount of compounding.
Ms. Thai stated that the intent of the pharmacy in stocking only generic products is to control
inventory and overhead and be able to have a lower priced product for the patient.
Dr. McCoy thanked the applicant for appearing.
Pharma Tech Solutions, Inc.
Owner Keith Berman and Pharmacist In Charge Nate Kaplan were present to address questions
from Board Members.
President McCoy asked the applicants to describe the nature of their business. Mr. Kaplan stated
that the pharmacy would be a mail order pharmacy serving the indigent population.
Mr. Wand asked if this would be a 340B pharmacy. Mr. Burman stated that it maybe a 340B
pharmacy in the future.
Mr. Wand asked if there would be internet prescriptions. Mr. Burman stated that patients will
not be able to fill out questionnaires on the internet to obtain medications. Mr. Burman stated
that the company has proprietary equipment (PDAs) that will enable physicians to use the
internet to transmit prescriptions to the pharmacy.
Mr. Wand asked if the patient does not want to use their pharmacy will the doctor be able to
issue a prescription to the patient. Mr. Burman stated that the physician can print a prescription
from the PDA and give the prescription to the patient.
Mr. Van Hassel asked if they would fill other prescriptions. Mr. Kaplan stated that this is not a
retail oriented pharmacy but a mail order pharmacy.
Dr. McCoy thanked the applicants for appearing.
At the conclusion of questions from the Board Members and on motion by Dr. Smidt and Mr.
Dutcher, the Board unanimously approved the resident and nonresident permits listed below.
All approvals are subject to final inspection by a Board Compliance Officer where appropriate.
RESIDENT (In Arizona)
- Pacific Pulmonary Services
2125 E. 5th St., Suite 110,
Tempe, AZ 85281 (O)
Braden Partners, L.P
- Professional CSP Pharmacy
1300 N. 12th St., Suite 300,
Phoenix, AZ 85006 (O)
Ven Pharm Holdings, Inc.
- Option Care
1514 Goldrush Rd., #A-10,
Bullhead City, AZ 86442 (O)
Option Care Nevada,LLC
- CVS/pharmacy #07262
18460 N. 7th St.,
Phoenix, AZ 85022
SWC Union Hills Drive CVS, LLC
- CVS/pharmacy #07075
2995 E. Chandler Heights Rd.,
Chandler, AZ 85249
Chandler Heights CVS, LLC
- Bashas' United Drug #52
15310 N. Oracle Rd.,
Tucson, AZ 85739
Bashas' Inc.
- Fry's Pharmacy #673
20427 N. Hayden Rd.,
Scottsdale, AZ 85255
Smith's Food & Drug Centers, Inc.
- Costco Pharmacy #736
595 S. Galleria Way,
Chandler, AZ 85226
Costco Wholesale Corporation
- Walgreens Drug #09742
2491 W. 24th St.,
Yuma, AZ 85364
Walgreen Arizona Drug Co.
- Caresite Pharmacy
1300 N. 12th St., Suite 555,
Phoenix, AZ 85006
SureHealth, LLC
- Walgreens Pharmacy #09292
1320 Willow Creek Rd.,
Prescott, AZ 86301
Walgreen Arizona Drug Co.
- Rio Rico Pharmacy
1103 Circulo Mercado, Suite A,
Rio Rico, AZ 85648
Rio Rico Pharmacy, LLC
- Humana Pharmacy, Inc.
4302 W. Buckeye Rd.,
Phoenix, AZ 85043
Humana Pharmacy, Inc.
- Arizona Discount Pharmacy
1059 N. Mesa Dr.,
Mesa, AZ 85201
Amy Thai
- Saliba's Skilled Care Pharmacy
2501 W. Behrend #69,
Phoenix, AZ 85027
Saliba's Skilled Care Pharmacy
- Pharma Tech Solutions, Inc.
19401 N. Cave Creek Rd.,
Phoenix, AZ 85024
Pharma Tech Solutions, Inc.
- Sirona Medical Infusion, LLC
75 W. Baseline Rd. #6,
Gilbert, AZ 85233
Sirona Medical Infusion, LLC
- Option Care
9013 N. 24th Ave., Suites 1-6,
Phoenix, AZ 85021
Option Care Enterprises, Inc.
- Rizzo RX Lab Pharmacy
6550 E. Carondelet Dr.,
Tucson, AZ 85710
Rizzo RX Lab Pharmacy, Inc.
(O) = Ownership Change
NON-RESIDENT (Out of State)
- SmartChoiceDrugStore.com
4030 W. Braker Lane, Suite 400,
Austin, TX 78759
SCDrugstore.com, Inc.
- Winston Salem Health Care Pharmacy
255 Charlois Blvd.,
Winston-Salem, NC 27103
Novant Health Triad
- Pentech Infusions
106 Chelsea Parkway,
Boothwyn, PA 19061
Pentech Infusions Inc.
- Prescriptions Plus Inc
3361 Fairlane Farms Rd.,
Wellington, FL 33414
Prescriptions Plus Inc.
- Aetna Rx Home Delivery
2528 NW 19th St.,
Pompano Beach, FL 33069
Aetna Rx Home Delivery, LLC
- HCI Specialty Pharmacy
8320 NW 30th
Terrace, Miami, FL 33122
HCI Specialty Pharmacy, LLC
- Caremark
2700 Milan Court,
Birmingham, AL 35211 (O)
CaremarkPCS Alabama Mail Pharmacy
- PrescisionRx Specialty Solutions
8990 Duke Blvd., Suite 100,
Mason, OH 45040
Anthem Prescription Management, LLC
- County-City Employee Pharmacy East
5850 Championship View, Ste .D,
Colorado Springs, CO 80922
El Paso County, State of Colorado
- Aiken Compounding Pharmacy
1123 Banks Mill Rd,
Aiken, SC 29803
James Watts
- SeniorMed LLC
480 S. Chambers Rd.,
Aurora, CO 80017 (O)
SeniorMed LLC
- Med-Care Phamacy
3300 SW 15th St., Suite 102,
Deerfield, FL 33442
Med-Care Pharmacy Inc.
- Life Quality Pharmacy
82 Spruce St. Business Ctr., Ste. 118,
Murray, KY 42071
Pharmacy 18, Inc.
- Saveon Rx, Inc.
3350 NW 2nd Ave. #A,
Boca Raton, FL 33431
Saveon Rx, Inc.
- DEGC Enterprises (U.S.), Inc.
3601 Thirland Rd. NW, Suite 4,
Roanoke, VA 24019 (O)
Chronic Care Solutions, Inc.
- DEGC Enterprises (U.S.), Inc.
14255 49th St. N, Suite 301,
Clearwater, FL 33762 (O)
Chronic Care Solutions, Inc.
- National Diabetic Pharmacies, LLC
2157 Apperson Dr.,
Salem, VA 24153
PolyMedica Corporation
- MasterPharm, LLC
104-11 115th St.,
Richmond Hill, NY 11419
MasterPharm, LLC
- APS Pharmacy
2595 Tampa Rd., Suite E,
Palm Harbor, FL 34684
Drug Depot Inc.
- Diplomat Specialty Pharmacy
26851 Miles Rd., Suite 202,
Cleveland, OH 44128
Diplomat Specialty Pharmacy
- Health Research Institute
4575 Weaver Parkway,
Warrenville, IL 60555
Health Research Institute, Inc
- Infusion Technologies
820 NE 126th St.,
North Miami, FL 33161
Infusion Technologies, Inc.
- Healix Infusion Therapy
14140 Southwest Freeway,Suite 400 -A,
Sugarland, TX 77478
Healix Infusion Therapy & Medical Supplies, LLC
- A & B Medical Supplies
444 Gracie Ln., Moscow Mills, MO 63362
A & B Medical Supplies, LLC
- Postal Prescription Services
3500 S.E. 26th Ave.,
Portland, OR 97242
Healthy Options, Inc
(O) = Ownership Change
Wholesale Permits
President McCoy stated that all permits were in order and representatives from a resident
wholesaler were present to answer questions from Board Members.
The Novel International Compounding Pharmacy
Owners Dr. Kenneth Proefrock, Shidfar Rouhani, and Mark Rudderham were present to answer
questions from Board Members.
President McCoy asked the owners to describe the nature of their wholesale business. Dr.
Proefrock stated that they currently have a compounding pharmacy that caters to physicians
engaged in the practice of pain management. Dr. Proefrock stated that they compound both
injectable and topical preparations. Dr. Proefrock stated that they have had requests from
physicians to prepare quantities of these medications to be used in their offices. Dr. Proefrock
stated that the requests would constitute more than 5% of their sales and that is why they are
requesting a wholesale permit.
Mr. Wand asked if this wholesale business would be compounding or selling compounded
products. Dr. Proefrock stated primarily and other products for office use, such as IV bags and
syringes. Mr. Wand told Dr. Proefrock the wholesalers can not sell compounded products to end
users. Mr. Wand told Dr. Proefrock that they can only sell products in manufacturer's
containers.
Dr. Proefrock stated that they would then limit their products to the supplies. Mr. Wand stated
that they could sell IV bags and syringes. Mr. Wand stated that pharmacies can sell up to 5% of
their products to doctor's, including some compounded products for office use. Mr. Wand stated
that wholesalers can never sell compounded products.
Mr. Wand asked Dr. Proefrock why they were using pharmacy in the name of the wholesaler.
Dr. Proefrock stated that it was the name of the pharmacy. Mr. Wand stated that if they move in
a different location from the pharmacy that they would need to change the name. Mr. Wand
asked if the business would be open to the public. Dr. Proefrock replied that the wholesale
portion would not be open to the public.
Mr. McAllister asked if they would be preparing products up to 5% to be sold to physician's
offices. Dr. Proefrock stated that they would continue their current practice of compounding for
patient-specific products. Mr. McAllister asked if the physician would be giving the medication
to the patient to take home. Dr. Proefrock stated that would be up to the doctor's discretion. Mr.
McAllister stated that if this occurs, then they would be a manufacturer.
Dr. McCoy thanked the applicants for appearing.
On motion by Mr. Dutcher and Ms. Honeyestewa, the Board unanimously approved the
resident wholesale permits listed below. All permits are subject to final inspection by a Board
Compliance Officer where appropriate.
Resident Wholesaler Permits:
- Costco Wholesale #736
595 S. Galleria Way,
Chandler, AZ 85226
Costco Wholesale Corporation
- The Novel International Compounding Pharmacy
2432 W. Peoria Ave. #1147,
Phoenix, AZ 85029
Kenneth Proefrock, Shidfar Rouhani, Mark Rudderham
Pharmacist, Pharmacy Interns, and Pharmacy Technician Licenses
Following a review and discussion of the roster of applicants for licensure as pharmacists,
interns, and pharmacy technicians and assurance by the staff that all applications were in order and all
fees paid: On motion by Mr. Dutcher and Ms. Honeyestewa, the Board unanimously approved
the Pharmacists licenses 14963 through 15160, Intern licenses 7050 through 7364, and Pharmacy
Technician licenses 8222 through 8957. Also, approved were 156 licensee changes from
Pharmacy technician trainee to Pharmacy technician. For a complete list of names see
attachments.
Mr. Wand stated that on November 13, 2005 the rules changed that would require a foreign
graduate to pass the tests and receive their Foreign graduate certificate prior to applying for intern
licensure. Mr. Wand stated that many individuals never reported intern hours to Arizona and are
using the permit for immigration requirements.
Mr. Wand explained that when a pharmacy technician trainee passes the certification test and
applies to be licensed as a pharmacy technician the same license number is used and the status is
changed.
AGENDA ITEM 5 - Special Requests
#1 Martin DeLeon
Martin DeLeon spoke with the Board Members via a telephone conference.
President McCoy opened the discussion by asking Mr. DeLeon to describe the nature of his
request. Mr. DeLeon stated that he is requesting to proceed with reciprocity from his Texas
license. Mr. DeLeon stated that the Texas Board had disciplined his license back in 1986.
Mr. Dutcher asked Mr. DeLeon about the nature of his disciplinary action. Mr. Dutcher stated
that the disciplinary action states that he was disciplined for the unauthorized dispensing of
medication. Mr. DeLeon stated that his store was located next to a doctor's office. Mr. DeLeon
stated that there were three physicians at the office that were prescribing diet medications.
Mr. DeLeon stated that it was determined that the prescriptions were not for legitimate purposes.
Mr. DeLeon stated that he was charged for not using professional judgement in the dispensing of
controlled substance prescriptions. Mr. DeLeon stated that some of the prescriptions were filled
for more than a three month supply. Mr. Wand stated that Mr. DeLeon was probably disciplined
because of the corresponding liability clause in the federal law.
On motion by Mr. McAllister and Dr. Tippett, the Board unanimously approved the request
by Mr. DeLeon to proceed with reciprocity.
#2 Lester Sherman
Lester Sherman appeared on his own behalf to request to proceed with reciprocity.
President McCoy opened the discussion by asking Mr. Sherman to describe the nature of his
request. Mr. Sherman stated that he is requesting to proceed with reciprocity from his Missouri
license. Mr. Sherman stated that his license was revoked 29 years ago in Missouri for possession
of a Controlled Substance. Mr. Sherman stated that his license was then reinstated.
Dr. McCoy asked Mr. Sherman if he has any other disciplinary actions taken against his license.
Mr. Sherman replied no.
Dr. Tippett asked how long ago the license was reinstated. Mr. Sherman stated that his license
was reinstated 18 years ago.
On motion by Mr. Van Hassel and Dr. Tippett, the Board unanimously approved the request
by Mr. Sherman to proceed with reciprocity.
#3 Ronald Glenn
Ronald Glenn appeared on his own behalf to request to proceed with reciprocity.
President McCoy opened the discussion by asking Mr. Glenn to describe the nature of his
request. Mr. Glenn stated that he is requesting to proceed with reciprocity from his New Mexico
license. Mr. Glenn stated that his license was disciplined in New Mexico. Mr. Glenn stated that
his license was suspended for two weeks and then was on probation for three years.
Mr. Pulver stated that Mr. Glenn pled guilty to a felony and it was later dismissed.
On motion by Mr. Van Hassel and Mr. Dutcher, the Board unanimously approved the request
by Mr. Glenn to proceed with reciprocity.
#4 Tram Le
Ms. Le withdrew her request to appear at this meeting due to financial issues. Mr. Wand stated
that Ms. Le was requesting that the Board waive the requirement score of 50 for the TSE exam.
Mr. Wand stated that it would be necessary to speak to the individual in order to waive the
requirement.
Mr. McAllister stated that he feels that the he would like to clarify that the Board would speak to
these individuals, but this will not be a substitute for the testing process. Mr. Wand stated in the
past the individuals have taken the test ten or more times. Ms. Frush stated that this individual
has taken the test four times.
On motion by Mr. Dutcher and Dr. Tippett, the Board unanimously agreed to table the request
until Ms. Le can appear before the Board.
#5 Marjorie Daley
Marjorie Daley appeared with LisaYates from the PAPA program to request that her suspension
be terminated and probation be imposed.
President McCoy asked Ms. Daley about the nature of her request. Ms. Daley stated that her
license is currently suspended and she is requesting that the suspension be removed and her
license be placed on probation.
Dr. McCoy asked Ms. Daley how long ago her license was suspended. Ms. Daley stated that her
license was suspended six months ago.
Dr. McCoy asked Ms. Yates if PAPA supported Ms. Daley's request. Ms.Yates replied yes. Ms.
Yates stated that the counselor has sent a letter supporting Ms. Daley's request.
Dr. McCoy asked Ms. Daley if she was ready to return to work. Ms. Daley replied that she is
ready to return to work. Dr. McCoy asked Ms. Daley if she has made changes in her life. Ms.
Daley stated that she has made changes with help of the program. Mr. Van Hassel asked if she
has an employer. Ms. Daley replied that she does not have a prospective employer at this time.
On motion by Dr. Tippett and Dr. Sypherd, the Board unanimously agreed to approve Ms.
Daley's request to remove the suspension on her license and impose probation with the standard
PAPA contract for returning to work.
#6 Caryn Trotta-Gundersen
Caryn Trotta-Gundersen appeared with Lisa Yates of the PAPA program to request that her
Intern license be reinstated.
Mr. McAllister asked to be recused due to a conflict.
President McCoy asked Ms. Trotta-Gundersen to explain the nature of her request. Ms. Trotta-
Gundersen stated that she surrendered her Intern license in 2003 and is requesting that her Intern
license be reinstated.
Dr. McCoy asked Ms. Trotta-Gundersen what she has done since she surrendered her license.
Ms. Trotta- Gundersen stated that she has participated in the PAPA program, attends meetings,
and has a sponsor. Ms. Trotta-Gundersen stated that she has finished her MBA in Health Care
Management and has been working for Vanguard Health Systems for two years.
Dr. McCoy asked Ms. Yates if PAPA supports this request. Ms. Yates replied that PAPA does
support her request and that the committee has seen big changes and Caryn has moved forward
with her recovery.
Mr. Van Hassel asked Ms. Trotta-Gundersen if she would be returning to pharmacy school. Ms.
Trotta-Gundersen stated that she has returned to school this fall. Ms. Trotta-Gundersen stated
that she is a second-year student at Midwestern University.
On motion by Dr. Tippett and Mr. Dutcher, the Board unanimously agreed to approve Ms.
Trotta-Gundersen's request to terminate the suspension of her Intern license and impose
probation with the continuance of her PAPA contract.
#7 Kristina Wells
Kristina Wells appeared with Lisa Yates of the PAPA program to request that her revoked
Pharmacist license be reinstated.
President McCoy opened the discussion by asking Ms. Wells to explain the nature of her request.
Ms. Wells stated that she would like to have her revoked pharmacist license reinstated with
probation imposed.
Dr. McCoy asked if Ms. Wells is still in the PAPA program. Ms. Wells replied that she is still in
the program. Dr. McCoy asked Ms. Yates if PAPA supports the request. Ms. Yates replied that
PAPA does support the request. Ms. Yates stated that Ms. Wells has adapted to the program and
is doing very well. Mr. Dutcher asked Ms. Yates if there is any hesitation on PAPA's part. Ms.
Yates replied that it is up to Ms. Wells and PAPA cannot guarantee that there will not be a
relapse.
Dr. McCoy asked Ms. Wells what has made the difference this time in Ms. Well's recovery. Ms.
Wells stated that before she was very depressed and was not facing her issues. Ms. Wells stated
that her depression kept her in her addiction. Ms. Wells stated that she completed forty days of
inpatient treatment at Valley Hope and lived in a halfway house for 7-½ months. Ms. Wells
stated that she has filed for divorce. Ms. Wells stated that she signed a new PAPA contract in
October of 2004 and has complied with her contract.
Mr. Dutcher asked Ms. Wells what has made the difference in 2004 and why should the Board
reinstate her license. Ms. Wells stated that in 2002 and 2003 that she would not attend the PAPA
meetings and she did not really care. Ms. Wells stated that she was very depressed. Ms. Wells
stated that in 2004 she had the rug pulled out from under her. Ms. Wells stated in 2004 she
received a prescription for Vicodin and had it filled. Ms. Wells stated that was considered a
relapse and her PAPA contract was terminated. Ms. Wells stated that in 2002 when she was at
Valley Hope she did not face issues and did not follow through with resolving her issues. Ms.
Wells stated that she has done more in her life in the last year than she had done before.
Mr. Dutcher asked if she is currently working. Ms. Wells stated that she is not currently working.
She stated that she takes care of her three small children and volunteers at her children's school.
On motion by Mr. McAllister and Dr. Berry, the Board unanimously agreed to approve the
request by Ms. Wells to reinstate her license and impose probation with the usual 5-year PAPA
stipulations.
#8 Jeffrey Szubinski
Jeffrey Subinski appeared with Lisa Yates from the PAPA program to request that his revoked
Pharmacist license be reinstated.
President McCoy asked Mr. Szubinski to describe the nature of his request. Mr. Szubinski stated
that he is requesting that his revoked license be reinstated with probationary status.
Dr. McCoy asked Mr. Szubinski what he has been doing since his license has been revoked. Mr.
Szubinski stated that since his license has been revoked he has signed his last contract with
PAPA,
attended 90 meetings in 90 days, and works weekly with his sponsor. Mr. Szubinski stated that
he is a speaker at the Thunderbird intensive recovery program. Mr. Szubinski stated that he is
actively involved with his home group and is secretary of the group. Mr. Szubinski stated that he
has assisted in the start up of several "Pills Anonymous" meetings. Mr. Szubinski stated that he
has a sponsor and is a sponsor to another individual.
Mr. Wand asked Mr. Szubinski when his impairment first started. Mr. Szubinski stated that his
impairment started as an Intern in 1992 in Colorado.
President McCoy asked Mr. Szubinski why he feels that he is ready to have his license reinstated.
Mr. Szubinski stated that in 1992 he had injured his back when he was working with the Fire
Department and about seven months later he began using drugs again. Mr. Szubinski stated that
he was in recovery for eight years and he decided that he did not need to go to meetings. Mr.
Szubinski stated that in 2003 he aggravated the disc and started taking Vicodin again. Mr.
Szubinski stated that he has taken additional measures this time and has an addictionologist as
his primary care physician. Mr. Szubinski stated that he needs to take an active part in his
recovery.
Dr. McCoy asked Ms. Yates if PAPA supports his request. Ms. Yates stated that PAPA supports
his request and Mr. Szubinski needs to continue to follow the program.
Mr. Wand asked Mr. Pulver if the reinstated individuals are agreeing to a consent agreement with
a new PAPA contract. Mr. Pulver stated that the Board has statutory authority to reinstate their
licenses with conditions. Ms. Yates stated that both applicants signed a five-year contract last
year. Mr. Wand stated that the Board is putting the applicant on probation for five years and
PAPA will keep them in the program for that time frame without signing a new contract. Ms.
Yates stated that the Board Order would need to state that they will have a new five-year
contract. Mr. Pulver stated that the applicant could ask the Board to terminate their contract
earlier. The Board stated that they would like the contract to be for 5 years.
On motion by Mr. Dutcher and Ms. Berry, the Board unanimously approved Mr. Szubinski's
request to reinstate his revoked Pharmacist's license and impose probation with the usual 5 year
PAPA stipulations.
#9 Lisa Hunter
Lisa Hunter appeared on her own behalf to request that the probation on her Pharmacist's
license be terminated.
Mr. McAllister asked to be recused due to a conflict.
President McCoy asked Ms. Hunter to describe the nature of her request. Ms. Hunter stated that
she is requesting that the probation on her license be removed. Dr. McCoy asked how long Ms.
Hunter's license had been on probation. Ms. Hunter replied one year.
Dr. McCoy asked if Ms. Hunter had fulfilled the requirements of the consent order. Mr. Wand
stated that Ms. Hunter complied with the Board Order and completed the requirements.
Dr. McCoy asked Ms. Hunter if she has completed the required continuing education programs.
Ms. Hunter stated that she has brought additional CE certificates with her that are in addition to
the required CE programs.
Dr. McCoy asked Ms. Hunter if she has changed her practice to prevent errors from occurring in
her practice. Ms. Hunter stated that the Board has got her attention and she pays special attention
to her work and the work of others, such as prescribing physicians, technicians, and other
pharmacists.
Mr. Dutcher asked Ms. Hunter if she has worked since the probation was instated. Ms. Hunter
replied yes. Mr. Dutcher asked Ms. Hunter if she is currently working. Ms. Hunter replied yes.
Mr. Dutcher asked if there have been any issues at her place of employment. Ms. Hunter stated
that the Director is very happy with her work. Dr. McCoy asked how long she has been working
at her current position. Ms. Hunter stated that she is working through Concentric at West Valley
Hospital and the Director is happy with her work. Ms. Hunter stated that she is still on call for
Cameron & Co., but she has not worked for them since she began working for Concentric.
Dr. McCoy asked Ms. Hunter how many positions she has had since being placed on probation.
Ms. Hunter replied she has worked at a few places. Dr. McCoy asked how many positions.
Ms. Hunter stated that she worked at Walgreens for two months and that did not sit with her.
Ms. Hunter stated that she worked for Banner Estrella for one month.
Dr. McCoy asked Ms. Hunter if she left the places of employment by choice or was she asked to
leave. Ms. Hunter replied that she left Walgreens because she was doing work that she was
doing work that she did not want to do. Ms. Hunter stated that she lost her job at Banner Estrella
after an accident last December.
Mr. Van Hassel asked about her work history. Ms. Hunter stated that her first job was at
Maryvale Hospital. Ms. Hunter stated that the interim director had written a letter to the Board
questioning her work habits. Ms. Hunter stated that the Director had been happy with her work
and when he left the interim director began questioning her work habits. Ms. Hunter stated that
she lost her job because of the complaint. Mr. Van Hassel asked if she has been doing temporary
work since that time. Ms. Hunter replied yes.
Mr. Dutcher asked if she has worked in 2005. Ms. Hunter stated that she has worked for the last
three months at West Valley Hospital. Ms. Hunter stated that she is working third shift.
Mr. Van Hassel asked Ms. Hunter what she meant when she stated that she has become more
attentive. Ms. Hunter stated that she wears her glasses or contacts, takes her time when it is very
busy, and requests clarification of orders when necessary.
Dr. Berry asked Ms. Hunter if she brought any letters of recommendation from her employer.
Ms. Hunter stated that she did not request a letter, but has an e-mail from the director. Ms.
Hunter stated that this is the only place that she has worked since August.
Dr. McCoy asked Ms. Hunter if she has enhanced her professional skills by completing the CE
courses. Ms. Hunter stated that she has learned some things. Ms. Hunter stated that she wants to
do a good job and does not want to hurt anyone. Dr. McCoy stated that the Board's obligation is
to the public and the Board is trying to determine if she is a safe practitioner. Dr. McCoy stated
that she is not sure if the Board has that level of comfort. Ms. Hunter asked Dr. McCoy what she
would like to know. Dr. McCoy stated that she feels a sense of unease because of the track
record.
Dr. Sypherd asked Ms. Hunter if distractions in her work place or external environment
contributed to the errors. Ms. Hunter stated that her first errors occurred at her first job. Ms.
Hunter stated that she recently she has looked for an environment where she can be an
outstanding pharmacist. Ms. Hunter stated that she looks for a job where she can keep up with
the work. Ms. Hunter stated that she looks for a place where she is able to do kinetics and help
in dosing a patient. Ms. Hunter stated that she will not work in an environment where she is
overwhelmed. Ms. Hunter stated that she is looking for a place where she is best suited to do an
outstanding job. Dr. Sypherd asked if there are pharmacy positions available where a pharmacist
is not overwhelmed. Ms. Hunter stated that there are better settings for her to work. Ms. Hunter
stated that she avoids settings where she will be overwhelmed. Ms. Hunter stated that she is
working at a small hospital with 50 beds.
Mr. Wand asked about the prior complaint from the last meeting. Mr. Pulver stated that the
complaint occurred before the probationary period and should not be considered because it did
not occur during the current period and the discussion should center on the current Consent
Order.
Dr. McCoy stated that she is concerned because Ms. Hunter stated that she left Walgreens
because the environment was too stressful. Dr. McCoy stated that Ms. Hunter's reply to why she
left Banner Estrella was vague. Dr. McCoy stated that Banner Estrella is a small hospital. Dr.
McCoy stated that she is concerned because Ms. Hunter is working at a hospital by herself at
night. Dr. McCoy stated that she did not provide anything to the Board, such as letters of
recommendation, to show that she is a safe practitioner. Ms. Hunter stated that she had a
snowboarding injury and it was painful to stand at Walgreens for 8 hours. Ms. Hunter stated that
the accident occurred during her probationary period at Estrella and she was not ready to go back
to work. Ms. Hunter stated that she could not return to work and they terminated her
employment. Ms. Hunter stated that she has worked very hard to be a knowledgeable pharmacist
and pays attention to everything she does in the pharmacy.
Mr. Van Hassel asked Ms. Hunter if she had been evaluated by her current employer or by the
hospital director. Ms. Hunter stated that she has not been evaluated by the Director. Ms. Hunter
stated that she sees the Director in mornings. Ms. Hunter states that during the week she works
from 11:00 PM to 7:00 AM and on the weekends she works from 7:00 PM to 7:30 AM.
Mr. Van Hassel asked if Ms. Hunter works with anyone else in the pharmacy. Ms. Hunter
replied that she does not work with anyone else. Ms. Hunter stated that if she has any questions
she will call pharmacists at other hospitals that are open 24 hours.
Mr. Van Hassel asked Ms. Hunter if the Board were to call the Director at the Hospital would the
Director state that there had been any issues with Ms. Hunter's work. Ms. Hunter replied not to
her knowledge. Ms. Hunter stated that she works seven days on and seven days off.
Mr. Dutcher asked Mr. Pulver if the Board could continue the probation. Mr. Pulver asked if
there was a specific reason that Mr. Dutcher would like to continue the probation. Mr. Dutcher
stated that the lack of work history and the lack of recommendation letters. Mr. Pulver stated
that the order states that the respondent has completed the requirements of the Board Order and
the Board did not require letters of recommendation during the probationary period. Mr. Pulver
stated that the Board could open a new complaint and go forth.
Mr. Wand asked under the new statutes if the Board could order an exam of some type. Mr.
Pulver stated that if the respondent has completed the terms of the Order then the Board could
take her off probation and if the Board has concerns then the Board has statutory power to order
the pharmacist to take an exam to determine competency. Mr. Pulver stated that the Board
would need to open a new complaint and conduct an investigation. Mr. Pulver stated in the
Order there are no terms that would allow the Board to extend the probation, unless the
respondent would agree to continue the probation.
Dr. Smidt asked Ms. Hunter if she would agree to extend the probation. Ms. Hunter replied no.
Ms. Hunter stated that she has met the terms of the Order. Dr. Smidt asked what her current
status is where she works. Ms. Hunter stated that she is not an employee of the hospital, but
works as a pharmacist through a temporary agency. Ms. Hunter stated that she is an employee of
Concentric which is a staffing agency. Ms. Hunter stated that the only assignment that she has
worked through Concentric is at West Valley Hospital. Ms. Hunter stated that she did not want
to travel with Cameron. Dr. Smidt asked if Ms. Hunter would be willing to work under the
supervision of another pharmacist. Ms. Hunter stated that she does not know where she would
work. Ms. Hunter stated that she does not want to work retail. Ms. Hunter stated that she would
prefer to work with other pharmacists. Ms. Hunter stated that it has been very difficult for her to
find a job being on probation. Ms. Hunter stated that no one will look at her because she is on
probation.
Dr. Berry stated that Ms. Hunter stated that she had difficulty working in stressful conditions and
she asked Ms. Hunter if she is required to participate in code calls. Ms. Hunter replied that she
does not work codes. Ms. Hunter stated that she works with ER and ICU and she deals with
emergencies in these settings. Ms. Hunter stated that she does not have a technician and would
like to have a technician.
On motion by Dr. Tippett and Mr. Dutcher, the Board agreed to Ms. Hunter's request to
terminate probation and return her license to active status. A roll call vote was taken.
(Ms. Honeyestewa - no, Dr. Tippett - aye, Dr. Smidt - aye, Dr. Berry - aye, Mr. Van Hassel - aye,
Dr. Sypherd - aye, Mr. Dutcher- aye, President McCoy - aye)
Mr. Pulver stated that if the Board does have concerns about the ability of Ms. Hunter to be in
stressful environments and it affects her ability to be a good pharmacist then the Board has the
power to open a complaint and ask the applicant to take an exam. Mr. Pulver stated that if the
Board does not want to request an exam the Board can wait and see how she functions in the
work environment since she is not on probation.
President McCoy reminded Ms. Hunter to establish herself as a safe practitioner.
#10 Gayle Lee
Gayle Lee appeared on her own behalf to request permission to proceed with technician
licensure.
President McCoy asked Ms. Lee to describe the nature of her request. Ms. Lee stated that she
would like to proceed with licensure to become a pharmacy technician trainee. Dr. McCoy asked
Ms. Lee if she had a previous felony conviction. Ms. Lee stated that she was charged with a
felony conviction for assault. Ms. Lee stated that it was a road rage incident.
Dr. McCoy asked when the felony occurred. Ms. Lee stated that the incident occurred four years
ago and she was convicted three years ago.
Mr. Pulver asked Ms. Lee when her probation was terminated. Ms. Lee stated that the probation
was terminated about a year ago. Ms. Lee stated that she was on formal probation for six months
and then was on unsupervised probation. Ms. Lee stated that her attorney is applying to vacate
the charges.
Dr. McCoy asked what steps Ms. Lee has taken to ensure that this does not occur again. Ms. Lee
stated that she attended an anger management class and participated in counseling.
Mr. Wand stated that Ms. Lee had submitted letters of recommendation and letters regarding
volunteer activities in which she has participated. Ms. Lee stated that she is currently attending
school to become a technician and she volunteers at two hospitals.
On motion by Mr. Van Hassel and Dr. Tippett, the Board unanimously approved Ms. Lee's
request to proceed with licensure as a pharmacy technician trainee.
#11 Mary Stults
Mary Stults appeared on her own behalf to request to proceed with technician licensure.
Norbert Laskowski, RPh, was present to speak on Ms. Stults behalf.
President McCoy asked Ms. Stults to describe the nature of her request. Ms. Stults stated that
she would like to proceed with licensure to become a pharmacy technician trainee. Dr. McCoy
asked Ms. Stults if she had a previous felony conviction. Ms. Stults stated that she was charged
with two felony convictions. Ms. Stults stated that one conviction was for drug paraphernalia and
the other was for DUI. Ms. Stults stated that she was charged with child abuse because the
children were in the car.
Dr. McCoy asked Ms. Stults if her probation has ended. Ms. Stults stated that she has been off
probation for three years. Dr. McCoy asked Ms. Stults if there have been any problems since that
time. Ms. Stults replied no.
Norbert Laskowski stated that he is the Pharmacist in Charge at the pharmacy where Ms. Stults
works as a clerk. Mr. Laskowski stated that he wishes to hire her as a pharmacy technician
trainee. Mr. Laskowski stated that he hired Ms. Stults in July. Mr. Laskowski stated that he
worked at another company with Ms. Stults and he had no issues with her work. Mr. Laskowski
stated that he has seen the work that Ms. Stults has completed to help rehabilitate herself.
Mr. Van Hassel asked Ms. Stults if she is currently using any prescription drugs that were not
prescribed for her. Ms. Stults replied no. Mr. Van Hassel asked Ms. Stults how she stopped
taking the medications that she previously had been taken. Ms. Stults stated that she attended the
formal programs while she was on probation and Ms. Stults stated that she has no desire to take
the drugs any longer.
On motion by Mr. McAllister and Dr. Tippett, the Board unanimously approved the request
by Ms. Stults to proceed with licensure to become a pharmacy technician trainee.
#12 Jill Gerkin
Jill Gerkin appeared on her own behalf to request to proceed with technician licensure
President McCoy asked Ms. Gerkin to describe the nature of her request. Ms. Gerkin stated that
she would like to get her pharmacy technician license back. Dr. McCoy stated that the original
issue is that Ms. Gerkin filed an application and did not indicate that she had a felony conviction.
Mr. Pulver stated that he wanted to clarify for Ms. Gerkin that the Board did not issue her
license.
Mr. Pulver stated that her application for licensure was denied at the June Board meeting.
Dr. Tippett asked Ms. Gerkin why she neglected to state the felony on her initial application.
Ms. Gerkin stated this was the first application that she filled out since her conviction and she did
not intentionally answer the question wrong.
Dr. McCoy asked Ms. Gerkin if she is working now. Ms. Gerkin stated that she is unable to get a
job as a technician without a license. Ms. Gerkin stated that she is doing yard work and house
cleaning.
Dr. McCoy asked Ms. Gerkin if she is still on probation. Ms. Gerkin replied that she is still on
probation. Ms. Gerkin stated that she has been on probation for about one year now. Ms. Gerkin
stated that she had attended Family Counseling.
On motion by Mr. McAllister and Dr. Smidt, the Board unanimously approved the request by
Ms. Gerkin to proceed with pharmacy technician licensure.
#13 Shamim Kabir
Shamim Kabir appeared on his behalf to request that his intern license be extended past the six
year limit. Dr. Mary Chavez, an instructor, at Midwestern University was present to answer
questions.
President McCoy asked Mr. Kabir to describe the nature of his request. Mr. Kabir stated that he
would like to renew his intern license so that he can complete his rotations. Mr. Kabir stated that
he has completed his classes and needs the intern license to complete his rotations.
Dr. McCoy asked Mr. Kabir if he has been attending Midwestern University for the six years that
he was licensed as an intern. Mr. Kabir stated that he took off two years because he had a heart
attack and had chest pains. Mr. Kabir stated that he has returned to school and has completed all
his classes and has eight months left to complete his rotations. Dr. McCoy asked Mr. Kabir if he
is in good standing with the college. Mr. Kabir stated that he is in good standing.
Dr. McCoy asked Mr. Kabir if he worked as an intern and did not report the hours. Mr. Kabir
stated that he did not know he was to turn in his intern hours until Mr. Wand told him that he
needed to turn in his hours. Mr. Kabir stated that he has turned in his hours to the Board.
Mr. Van Hassel asked Mr. Kabir if the program at Midwestern is a 3- year program. Mr. Kabir
replied yes. Mr. Van Hassel stated that if Mr. Kabir started in 1999 he should have completed
the program prior to this year. Mr. Van Hassel asked if Mr. Kabir could account for the other
two years and if the issues were health or school related. Mr. Kabir stated that he was diagnosed
with chest pain. Ms. Kabir came forth. Ms. Kabir stated that the hospital had treated him for
stomach pain.
Mr. Dutcher asked Mr. Kabir about his grades. Mr. Kabir stated that he has a 2.5 GPA.
Dr. McCoy asked Dr. Chavez if it is common for a student at Midwestern to renew an intern
license to continue their education. Dr. Chavez stated that this is an unusual situation. Dr.
Chavez stated that Mr. Kabir had health issues and his grades were not as good as they could
have been. Dr. Chavez stated that Mr. Kabir needs the intern license to complete his rotations.
Dr. McCoy asked Mr. Kabir why he did not appear at the August meeting. Mr. Kabir stated that
he had attended a CPR class that day and thought that he could renew his license the next week.
Mr. Wand reminded the Board that the statutes require the Board to approve an intern license
beyond the six year limit.
Dr. Berry asked Mr. Kabir if he had worked as an intern. Mr. Kabir stated that he had worked as
an intern in the past at Walgreens and Safeway. Dr. Berry asked if he had letters of
recommendation. Mr. Kabir stated that he turned in the hours. Mr. Wand stated that when hours
are turned in late that there is a penalty. Mr. Wand stated that the submission of intern hours is
discussed with the students at the school. Mr. McAllister stated that the students at Midwestern
take the law class their first year at the school.
Mr. Wand stated that when he had asked Mr. Kabir if he had worked at Walgreens or Safeway he
told him no. Mr. Kabir stated that he told him no because he did not have the dates that he
worked at the stores. Ms. Kabir interjected that he floated. Mr. Wand stated that he asked him if
he had worked at Walgreens or Safeway as an intern and Mr. Kabir replied no.
Mr. McAllister asked Mr. Pulver if the Board could ask the school for assessments from Mr.
Kabir's preceptors during his rotations. Mr. Pulver replied that if the school states that Mr. Kabir
has completed the rotations then that should be evidence enough for the Board.
Mr. McAllister asked Mr. Kabir if he is aware that he must notify the Board of his employment
as an intern. Mr. Kabir stated that he did not know and if he would have known he would have
told the Board. Mr. McAllister stated that the information is listed in his law book and on his
intern application. Mr. McAllister told Mr. Kabir that he did not follow the law.
Dr. McCoy reminded Mr. Kabir that the next step would be for Mr. Kabir to be licensed as a
pharmacist. Dr. McCoy reminded Mr. Kabir that as a pharmacist he must comply with the laws.
Dr. McCoy suggested that Mr. Kabir review all the rules and regulations of the Board and be in
compliance.
Mr. McAllister asked Mr. Kabir if he stated that his only leave from school was due to his heart
attack. Mr. Kabir said yes. Mr. McAllister asked Mr. Kabir if he had any other leaves from
school. Mr. Kabir stated that he had problems with his chest pains. Ms. Kabir interjected that
Mr. Kabir had to repeat some classes. Mr. McAllister asked how long he was on leave. Ms.
Kabir interjected that Mr. Kabir had to wait until the following year to start classes again.
Mr. Dutcher asked if the Board decides to grant Mr. Kabir a renewal if it would be for six years
or can the Board place a time limit on the renewal. Mr. Wand stated that it would be for six
years. Dr. Tippett asked what the issues were around the time frame. Mr. Wand stated that the
issue is that an individual could not become a professional intern.
Dr. Smidt asked Mr. Kabir if he is currently attending class. Mr. Kabir stated that he has
completed all his classes and he is ready to enter his rotations. Dr. Chavez stated that he is ready
to move forward and begin his final rotations. Dr. Dutcher asked how many weeks of rotations
must Mr. Kabir finish. Dr. Chavez stated that he has 30 weeks of rotations to finish.
On motion by Mr. Van Hassel and Dr. Tippett, the Board approved Mr. Kabir's request to
renew his intern license. There were two nay votes by Dr. Berry and Mr. McAllister.
Mr. Dutcher asked if there needed to be a time frame placed on the license. Mr. Pulver stated
that it would need to be issued for the six years. Mr. Pulver stated that if Mr. Kabir returns in six
years that should raise concerns with the Board.
Mr. McAllister reminded Mr. Kabir that he needs to have honest conversations with the Board
and Staff. Mr. McAllister stated that Mr. Kabir was not honest when he discussed his intern
hours with Mr. Wand and when he told the Board that his only leave was for illness.
Dr. McCoy told Mr. Kabir to review the laws and to have honest conversations with the Board.
#14 Stephen Otis
Stephen Otis appeared on his own behalf to request to proceed with reciprocity.
President McCoy opened the discussion by asking Mr. Otis about the nature of his request. Mr.
Otis stated the he is asking for reciprocity to Arizona.
Dr. McCoy stated that it is her understanding that he does not have a current license. Mr. Otis
stated that both his Florida and Alabama license are suspended. Dr. McCoy stated that her
understanding is that in order to reciprocate to Arizona that the applicant must have an active
license in another state. Mr. Otis stated that he is aware of that fact. Mr. Otis stated that he has
been on the prn program in Florida over 5-½ years. Mr. Otis stated that he has had difficulty in
explaining to the Florida Board what he has done to get his license reinstated. Mr. Otis stated
that he appeared before the Florida Board on August 17, 2005 understanding that his license
would be placed in active status and he was hoping to reciprocate to Arizona. Mr. Otis stated
that reinstatement did not occur. Mr. Otis stated that the Board stated that he was non-compliant.
Mr. Otis stated that Florida does not think that the PAPA program is adequate.
Mr. Otis stated that because he is in Arizona the Florida Board feels that he cannot be properly
monitored. Mr. Otis stated that he has done everything that he could do in the prn program. Mr.
Otis stated that when he appeared at the Board meeting it was determined that the monitoring
was not adequate because he is too far away. Mr. Otis stated that he could not go into the PAPA
program because it is not up to their standards. Mr. Otis stated that he is stuck in the middle.
Mr. Otis stated that Dr. Pomm that is in charge of the prn program was no help.
Dr. McCoy stated that the Board cannot reciprocate from a license that does not exist. Dr.
McCoy stated that the only pathway for Mr. Otis is to take NAPLEX and MPJE and obtain an
Arizona license. Mr. Otis said he would be willing to try that but he has not practiced for six
years and he graduated in 1988. Mr. Otis stated that if he was still practicing that would not be a
problem. Mr. Otis stated that he has hired an attorney and when the Florida Board hears the
information he is sure that they will reinstate his license.
Dr. McCoy told Mr. Otis that the Board cannot authorize him to proceed with reciprocity because
he does not have an active license. Dr. McCoy told Mr. Otis that he can have one of his licenses
activated and come back to the Arizona Board and apply for reciprocity or he could take the
NAPLEX and MPJE exams.
#15 Shirley Thompson
President McCoy stated that the Board has received Shirley Thompson's written request to
terminate probation on her pharmacist's license.
On motion by Mr. McAllister and Dr. Tippett, the Board unanimously approved the Ms.
Thompson's request to terminate probation on her pharmacist's license.
#16 Thomas Togno
President McCoy asked Mr. Wand to address this request. Mr. Wand stated that Mr. Togno will
be available by phone if the Board would like to speak with him.
Mr. Wand stated that Mr. Togno's license was suspended by the Arizona Board as part of a
consent order. Mr. Togno was addicted to heroin and was required to sign a PAPA contract.
Mr. Togno moved to New Jersey due to financial issues and the Board approved his participation
in the New Jersey program. Mr. Togno has been in the program for one year and has been
compliant for one year. At this time, Mr. Togno is asking the Arizona Board to remove the
suspension and impose probation, so that he may activate his New Jersey license. Mr. Wand
stated that the Board had received conflicting letters concerning Mr. Togno's compliance. Mr.
Wand stated that there is a letter from the counselor describing what had occurred to cause
the conflicting letters to be sent to the Board. Mr. Wand stated that he spoke to the Director of
the Program and Mr. Togno is in compliance.
On motion by Mr. Dutcher and Dr. Tippet, the Board unanimously agreed to approve Mr.
Togno's request to terminate the suspension and impose probation on his Arizona pharmacist
license with Mr. Togno remaining in a five-year treatment program approved by the Board.
AGENDA ITEM # 6 - Rx. Com
William "Buck" Stevens and Keith McFalls were present from Rx.com to explain their
company's central fill model to the Board members.
President McCoy opened the discussion by asking Mr. Stevens to explain their business model to
the Board Members. Mr. Stevens stated that he is the Senior VP of Governmental Affairs for
PDX/Rx.com and Mr. McFalls is in charge of the fulfillment center.
Mr. McFalls stated that the company has built a business model that allows independent
pharmacies to keep the prescriptions within their community instead of being filled at a mail
order facility outside their community. Mr. McFalls stated that they have developed a software
application that will allow that to happen and they have built a fulfillment center with automation
that will reduce the cost of filling a prescription. Mr. McFalls stated that they have provided the
pharmacies with a lower cost of goods that will allow the pharmacies to receive a lower
reimbursement. Mr. McFalls stated that the process operates under central fill or shared services
rules and regulations.
Mr. McFalls walked the Board through the process. Mr. McFalls stated that a patient will present
the prescription to the independent pharmacy. The pharmacist at the independent pharmacy will
process the prescription. The pharmacist will review the adjudication and the drug interactions.
The pharmacist at the independent pharmacy is responsible for verifying that the prescription is
entered correctly. The prescription is then transmitted electronically to the fulfillment center. At
the fulfillment center, the prescription is filled and labeled. The prescription is checked and
verified by a pharmacist to ensure that the prescription was filled correctly. The prescription is
the sent back to the pharmacy or to the patient's home. The label has the store name on the label.
Mr. McFalls stated that the name and address of the fulfillment center is also on the label. Mr.
McFalls stated that there will be a unique identifying number on the label that will correspond to
a prescription number. Mr. McFalls stated that all the patient information that is generated at a
store is generated at the fulfillment center. Mr. McFalls stated that the pharmacist at the store is
familiar with the paperwork and knows what information is being conveyed to their patients.
Mr. Dutcher asked if there are any other regulations other than the shared service regulations that
they must follow. Mr. Wand stated that both prescription numbers must be on the label as
required by A.R.S 32-1964 and 1968. Mr. McFalls stated that they do put the numbers on the
labels so they are in compliance with the statutes.
Mr. Wand asked Mr. McFalls about the ownership of the drugs. Mr. McFalls stated that the
drugs are held on a consignment relationship. Mr. McFalls stated that the retail store will sign an
agreement with the wholesaler providing the product. Mr. McFalls stated that once a transaction
occurs, the ownership of the medication is transferred to that store and they are billed by the
wholesaler for that product.
Mr. Wand stated that the only requirement that they would need to meet under the shared
services would be to have their Pharmacist in Charge licensed in Arizona. Mr. McFalls stated
that the Pharmacist in Charge has passed his test in Arizona several weeks ago and is now
licensed in Arizona.
Mr. Wand asked about the turnaround time. Mr. McFalls stated that if the prescription is sent to
the fulfillment center by 3:00 PM then the prescription will be back to the pharmacy by 3:00 PM the next day.
Mr. Dutcher asked if they have contracts with multiple suppliers. Mr. McFalls stated that they
have contracts with multiple suppliers. Mr. Dutcher asked who bills the independent pharmacy
for the goods. Mr. McFalls stated that the wholesaler bills the pharmacy. Mr. McFalls stated
that the fulfillment center bills for their services. Mr. Dutcher asked who has the contract with
the PBMs. Mr. McFalls stated that the independent pharmacy has the contract with the PBMs.
Mr. Dutcher asked if the PDX system can interact with the various computers in the various
settings. Mr. McFalls stated that it would be the responsibility of the vendors to write a software
interface that will interact with the PDX system.
Mr. Dutcher asked Mr. Wand if there is a misfill who would be responsible for the error. Mr.
Wand stated that just like the mail order facilities it would be the person responsible for making
the error. Mr. Wand stated that it would need to be determined if the prescription was entered
incorrectly or if the prescription was filled incorrectly. Mr. McFalls stated that once the
prescription is dispensed a transaction list will be sent to the store via the software to indicate the
pharmacists and technicians involved in the filling of the prescription. Mr. Wand stated that the
Texas Board could discipline the pharmacist that filled the prescription wrong and the Arizona
Board could discipline the permit holder or the Pharmacist in Charge.
Dr. Tippett asked how the processes will reduce filling errors. Mr. McFalls stated that they have
automated systems. Mr. McFalls stated that everything is verified by a pharmacist before it is
delivered to a patient. Mr. McFalls stated that they take images of the product that is being
dispensed. Mr. McFalls stated that equipment is being installed that will validate the weight of
the product. Mr. McFalls stated that they have multiple independent checks. Mr. McFalls stated
that they have been operational at this facility since January of 2005 and they have had zero
errors.
Dr. Berry asked if the prescriptions were being delivered to the patient's home or to the store.
Mr. McFalls stated that they would be shipped to the patient's home if the state law allowed them
to ship to the patient's home. Mr. McFalls stated that controlled substances would be returned to
the store.
Dr. Smidt asked about the inventory control and the advantage of having multiple wholesalers.
Mr. McFalls stated that the pharmacies were not willing to switch wholesalers, so they
accommodated the pharmacies by offering the services of multiple wholesalers. Dr. Smidt asked
if an inspector went to the pharmacy that was serviced by the fulfillment center would the
inspector be able to conduct an audit. Mr. McFalls said that the pharmacy receives an invoice.
On a daily basis, the pharmacy receives a sheet specifying what items were used from the
fulfillment center. Mr. Dutcher asked if the pharmacy receives separate invoices for controlled
and non-controlled substances. Mr. McFalls stated that the pharmacy would receive the invoices
from the wholesaler. Mr. McFalls stated that the sales information is electronically submitted to
the wholesaler and the wholesaler bills the pharmacy for the portion of the bottle used. Mr.
Wand asked when the invoices are received at the store. Mr. McFalls stated in most cases the
invoices are received by the pharmacy the next day.
Mr. Stevens stated that the advantage to the owner is that the owner is only billed for the portion
of the bottle that is used and thus reduces the owner's store inventory. Mr. Stevens stated that
this gives the independent pharmacist the opportunity to compete.
Dr. Smidt asked if there were any states that did not approve their central fill system. Mr. Stevens
stated that several states will need to change rules to allow them to operate in their state. Mr.
Stevens stated that one of the states that is reviewing their rules is New Mexico. Mr. Stevens
stated that they are operating in Indiana, New Jersey, and Texas.
Mr. Wand stated that the model would fit the new shared service rules. Mr. Wand stated that
with the new shared services rules the individual pharmacists would not need to be licensed.
The meeting adjourned for lunch.
The meeting reconvened at 1:30 PM.
AGENDA ITEM # 7 - Ralph Fobair
President McCoy asked Mr. Fobair to describe to the Board Members why he was appearing in
front of the Board. Mr. Fobair stated that he received a letter requesting him to appear because
he may have provided false or misleading information to Question 7 on his pharmacy technician
application. Mr. Fobair stated that Question 7 asks about previous felony convictions.
Mr. Fobair stated that in 1979 when he lived in Wyoming he was convicted of grand theft for an
amount of approximately five hundred dollars. Mr. Fobair stated that he was under 21 years of
age and he and another individual took his roommate's possessions. Mr. Fobair stated that he
served two years probation. Mr. Fobair stated that he was told that the action would be expunged
after he completed his probation and he has a letter from the court stating that it would be
removed. Mr. Fobair stated that he was told by two attorneys that he did not have to reveal that
he was convicted. Mr. Fobair stated that after he received the letter from the Board he took the
letter to his attorney that he is using for an identity theft case and the attorney told him that he
should have answered yes to the question. Mr. Fobair stated that he should have approached
someone at the office to clarify the question before applying for the technician license. Mr.
Fobair stated that he is remorseful and he has not done anything else wrong in 26 years.
Mr. Fobair stated that he is working as a technician at Safeway.
President McCoy asked if the Board needs to decide if they would like to take action against the
license or take no further action against the license. Mr. Wand stated that the Board could take
action against the license if the Board desires. Mr. Wand stated that the action would be based
on the fact that misleading information was provided on the application.
Mr. Pulver stated that the Board could issue an advisory letter to Mr. Fobair as a red flag for
future Boards.
President McCoy stated that Mr. Fobair has had no convictions since 1979 and is now working
and is remorseful for the problems caused by answering the question incorrectly.
On motion by Mr. Van Hassel and Dr. Tippett, the Board unanimously agreed to take no
further action against Mr. Fobair's license.
Mr. Dutcher asked Mr. Pulver if there is a problem with the question on the application or are
individuals confused by the court system. Mr. Pulver stated that Question 7 is very specific in
asking about convictions. Mr. Pulver stated that if an individual does not pay attention to the
questions, he feels that the Board should issue an advisory letter to the applicant to make the
person aware that the Board takes this action seriously.
Mr. McAllister stated that maybe a new applicant feels by answering yes to the question that they
will be denied a license. Mr. Pulver stated that a line could be added stating that answering yes
to this question does not mean that you will be denied a license.
Dr. Sypherd stated that some people may be confused by the fact that the question also asks
about drug related convictions and they may answer no because their conviction did not involve
drugs.
President McCoy stated that it raises doubts about the individual when they are coming in after
the fact instead of providing the information about the felony up front. Ms. McCoy asked about
attorneys telling individuals that they do not have to disclose an expunged conviction. Mr.
Pulver stated that is why the question states that you must answer yes even if the conviction was
expunged.
The Board recommended making the change to include the line: Marking yes does not mean you
will be denied a license. Mr. Wand stated that he will add that line to the online application immediately.
Mr. Pulver stated that the Board could also add the line that Failure to disclose the felony will
result in disqualification.
AGENDA ITEM #8 - Jennifer Ruiter
President McCoy asked Ms. Ruiter why she was appearing in front of the Board. Ms. Ruiter
stated that she received a letter requesting that she appear in front of the Board to discuss a recent
felony conviction. Dr. McCoy asked Ms. Ruiter if she is licensed. Ms. Ruiter said yes.
Mr. Wand stated that this felony conviction was self-reported by Ms. Ruiter.
President McCoy asked Ms. Ruiter about her felony conviction. Ms. Ruiter stated that she
received a felony conviction as a result of a domestic relations altercation. Ms. Ruiter stated that
it is an open ended felony and she pled guilty. Ms. Ruiter stated that on October 26, 2005 she
was sentenced to 3 years probation and after 10 months she can petition the court to have the
conviction reduced to a misdemeanor.
Mr. Dutcher stated that it was commendable that she reported the felony conviction. Mr.
McAllister asked Ms. Ruiter if she is still working. Ms. Ruiter replied that she has been working.
On motion by Mr. Van Hassel and Dr. Sypherd, the Board unanimously agreed to take no
action against Ms. Ruiter's license.
AGENDA ITEM #9 - Marvin Fein
Mr. Wand stated that Mr. Fein has left because he had to leave to pick someone up at the airport.
Mr. Wand stated that the Board could proceed or table the issue. Mr. Pulver asked if Mr. Fein
was subpoenaed. Mr. Wand replied no. Mr. Pulver stated that the Board could open a complaint.
Mr. Pulver stated that if the Board would like to talk to him then he could be issued a subpoena
to show up at the Board meeting.
Mr. Wand summarized the issues. Mr. Wand stated that Mr. Fein was previously disciplined in
Illinois for controlled substance violations. Mr. Wand stated that he appeared in front of the
Board to request to proceed with reciprocity. Mr. Wand stated that the Board approved his
request to reciprocate and he has now been caught by his employer stealing medications without
valid prescriptions.
President McCoy asked if he is currently working. Mr. Wand stated that he was terminated and
is not sure if he has found new employment. Mr. Wand stated that they are required to report
changes in employment, but the changes are often not reported.
Dr. McCoy asked what action could be taken against him at this time. Mr. Pulver stated that an
investigation could be opened and the Board could move forward. Mr. Pulver stated that he
could be asked to appear for a conference or the Board could send it forward for an
administrative hearing.
On motion by Mr. McAllister and Mr. Dutcher, the Board unanimously agreed to open a
complaint and move forward with the complaint.
AGENDA ITEM #10 - Reports
Executive Director
Executive Director Wand began his report by discussing the online renewals. Mr. Wand stated
that there were over 1100 renewals online. Mr. Wand stated that he has included copies of the
survey. Most people were satisfied with the online renewal. Mr. Wand stated that the cost to the
Board was about $2,700 dollars. Mr. Wand stated that there is an 18 cent transaction fee and a
2% credit card user fee. Mr. Wand stated that the funds are deposited that day.
Mr. Wand discussed the financial reports and the expenses of the Board. Mr. Wand stated that
the majority of the expenses are payroll. Mr. Wand stated that another expense is legal services
provided to the Board by Mr. Pulver through the Attorney General's Office. Mr. Wand stated
that if funds allow the Board may want to consider providing the funds for a full-time legal
position. Mr. Wand stated that the office space has increased because of the addition to the
backroom. Mr. Wand explained that temporary services are used during the renewal period.
Mr. Wand discussed the newsletter. (See Agenda Item 24).
Mr. Wand stated that he included the PAPA budget in his report. He stated that he wanted to
show how difficult it would be for the PAPA program to support the addition of the technicians.
Mr. Wand stated that the legislature would need to increase the funding in order to fund the
technicians. Ms. Yates stated that it is often difficult for the technicians to be able to afford to
enter the program. Ms. Yates stated that the technician would need to pay for the outpatient
program up front. Ms. Yates stated that many technicians do not have the funds or the insurance
to pay for the program. Ms. Yates stated that the Urine Screens cost $45 for each screen. Ms.
Yates stated that the pharmacist pay $125 a month for counseling.
Mr. Wand stated that maybe the Board could obtain statistics on the success of the program. Dr.
McCoy stated that it may jeopardize the program for the pharmacists if a large number of
technicians are enrolled in the program.
Deputy Director Report
Deputy Director Frush directed the Board Members attention to the activity reports for the
Compliance Staff. Ms. Frush indicated that the Compliance Staff is currently ahead of the
number of inspections completed at this time last year. Ms. Frush indicated that the number of
complaints is steadily increasing. Ms. Frush indicated that the Drug Inspector issued 63 letters
for expired non-prescription drugs for the months of August, September, and October.
Ms. Frush stated during the months of August, September, and October the Compliance Staff
issued letters for the following violations:
- 1. Controlled Substance Overage (5)
- 2. Controlled Substance Shortage (9)
- 3. Annual Controlled Substance Inventory not completed (1)
- 4. Annual Controlled Substance Inventory not available (1)
- 5. Annual Controlled Substance Inventory incomplete (1)
- 6. Annual Controlled Substance Inventory not completed upon change of PIC (1)
- 7. Failure to have signed technician statements (20)
- 8. Failure to have technician training programs (5)
- 9. Failure to have technician training programs for compounding (2)
- 10. Allowing unlicensed technicians to work (2)
- 11. Allowing a technician to continue to work that did not renew their license in 2004 (1)
- 12. Posting of wall certificates for pharmacists and technicians (8)
- 13. Failure of pharmacy personnel to wear a name badge or badge lacks title (2)
- 14. Failure to document medical conditions (14)
- 15. Failure to document allergies (1)
- 16. Failure to document all necessary information on oral prescriptions (2)
- 17. Failure to sign computer daily logs (4)
- 18. Failure to remove expired products from the pharmacy (9)
- 19. Failure to establish a prescription blank security policy (1)
- 20. Failure to obtain copies of DHS permits for assisted living homes (1)
- 21. Sink not functioning (1)
- 22. Inadequate aisle spacing - less than 36 inches (1)
- 23. Failure to maintain restroom in a sanitary fashion (1)
The following areas were noted on the inspection reports for improvements:
- 1. Documentation of medical conditions
- 2. Documentation of technician requirements
The following areas were noted on the inspection reports where pharmacies and technicians are
meeting or exceeding standards:
- 1. Cleanliness of the pharmacy
Areas outside the inspection reports that may be of interest:
- 1. Physicians assistants may write for a 72 hour supply or if certified a 14 day supply on
CII prescriptions.
- 2. Canadian prescriptions must be on the prescriber's original prescription blank (written
copy or faxed copy), cannot be for a controlled substance, and must be filed separately.
PAPA Report
Lisa Yates was present to represent the PAPA program. Ms. Yates stated that there are a total of
thirty-seven (37) participants in the PAPA program. Ms. Yates stated since the last report on
August 17, 2005, one participant has completed the program, one contract was terminated, and
three new participants have entered the program. Ms. Yates stated that the Steering Committee
has concerns about two participants in the program.
AGENDA ITEM #11 - Complaint Review
The Consumer Complaint Review committee met prior to the Board Meeting to review 41
complaints. Mr. Dutcher and Dr. Tippett served as the review committee. Board Members were
encouraged to discuss issues and were encouraged to ask questions.
Complaint #3000
The Board Members were concerned about the continuity of care issue with this mail order
facility. The Board members stated that they had ongoing concerns with patients not receiving
their medications in a timely fashion from this facility
Mr. Pulver stated that the Board could not hold a conference or issue a consent letter because
they did not violate the law. Mr. Pulver agreed with the Board Members after discussing the
issue that a non-disciplinary advisory letter could be sent to the pharmacy.
Mr. McAllister stated that it may not be a patient care issue in this case, since the patient does
have the option to go a local pharmacy for a short term supply.
On motion by Mr. Van Hassel and Mr. McAllister, the Board unanimously approved the
recommendations of the Complaint Review Committee.
The following summary represents the final decisions of the Board in each complaint.
- Complaint # 2980 - No Further Action
- Complaint # 2982 - Advisory Letter
- Complaint # 2983 - Conference
- Complaint # 2989 - No Further Action
- Complaint # 2991 - No Further Action
- Complaint # 2993 - Advisory Letter
- Complaint # 2994 - No Further Action
- Complaint # 2996 - Conference
- Complaint # 2997 - Conference
- Complaint # 3000 - Advisory Letter
- Complaint # 3001 - No Further Action
- Complaint # 3002 - No Further Action
- Complaint # 3003 - Advisory Letter
- Complaint # 3004 - No Further Action
- Complaint # 3005 - Conference - Pharmacist and Technician
- Complaint # 3006 - Conference - Pharmacist and Technician
- Complaint # 3007 - No Further Action
- Complaint # 3008 - No Further Action
- Complaint # 3009 - Advisory Letter
- Complaint # 3010 - No Further Action
- Complaint # 3011 - No Further Action
- Complaint # 3012 - Conference
- Complaint # 3014 - No Further Action
- Complaint # 3015 - No Further Action
- Complaint # 3016 - Advisory Letter
- Complaint # 3017 - Consent - Technician Conference - Pharmacist in Charge
- Complaint # 3018 - Consent - Technician Conference - Pharmacist in Charge
- Complaint # 3019 - Conference
- Complaint # 3020 - Conference
- Complaint # 3021 - No Further Action
- Complaint #3022 - No Further Action
- Complaint # 3024 - Conference
- Complaint # 3025 - No Further Action
- Complaint # 3028 - No Further Action
- Complaint # 3031 - No Further Action
- Complaint #3032 - Conference
- Complaint # 3033 - Withdrawn
- Complaint # 3040 - Consent
- Complaint # 3041 - Consent
- Complaint # 3042 - Consent
- Complaint # 3043 - Consent
AGENDA ITEM 12 - Conferences
Complaint #2930
Pharmacist Michael Hurlbut and Pharmacy Supervisor Sean Duffy were present in response to a
consumer complaint. Compliance Officer Rich Cieslinski gave a brief overview of the
complaint.
Mr. Cieslinski stated that the complainant states that her prescription for Dexedrine 10 mg tablets
was filled with the sustained release capsules. The complainant questioned the change in dosage
form when she picked up the prescription and was told by the pharmacist that the tablets and
capsules were interchangeable. The pharmacist had several chances to correct the error, when
the technician asked about the interchange, when the pharmacist spoke to the patient, when he
spoke to the patient's regular pharmacy, and when the technician told him he needed to contact
the physician for authorization to change the dosage form. The patient did ingest the medication
and slept poorly for several evenings.
President McCoy asked Mr. Hurlbut to explain what happened in this situation. Mr. Hurlbut
stated that the patient gave the new prescription to the technician to enter. Mr. Hurlbut stated
that the technician could not find the tablets in the system and she asked Mr. Hurlbut if the
capsules were the same and he told her yes. Mr. Hurlbut stated that he did not think about the
release mechanism. Mr. Hurlbut stated when the patient picked up the prescription; she placed
one capsule in her mouth at the counter. When the patient noticed that they were a capsule, she
took the capsule from her mouth and asked if the medication was correct. Mr. Hurlbut stated that
he called her regular pharmacy to see what the patient had in the past. Mr. Hurlbut was told that
she had the tablets. Mr. Hurlbut stated that he misunderstood what the other pharmacist told
him because he thought the other pharmacist told him that they were the same. Mr. Hurlbut
stated that they did not have any of the tablets and he assured the patient that they were the sane.
Mr. Hurlbut stated that he found out otherwise later.
Dr. McCoy asked Mr. Hurlbut if he knows the difference between the two products now. Mr.
Hurlbut stated that he knows the difference now.
Dr. Tippett asked Mr. Hurlbut if he looked up the medications and he wanted to know if the
reference material distinguished the two different forms. Mr. Hurlbut stated that he cannot
remember.
Mr. Van Hassel asked Mr. Hurlbut if he was asked that question today where would he look to
find that information. Mr. Hurlbut stated that he would look it up in Facts and Comparisons or
Clinical Pharmacology online. Mr. Van Hassel asked Mr. Hurlbut if he had those two sources
available in March. Mr. Hurlbut stated that he was a float pharmacist and he was not familiar
with where the resources were located. Mr. Hurlbut stated that he probably had access to the
resources. Mr. Van Hassel told Mr. Hurlbut that pharmacists are the drug experts and when they
are asked a question that should trigger them to find the correct answer.
Mr. McAllister told Mr. Hurlbut that he cannot substitute sustained release products for
immediate release products. Mr. McAllister stated that the Label stated SA which means
sustained action. Mr. McAllister told Mr. Hurlbut that he needs to pay attention to the details.
President McCoy told Mr. Hurlbut if a patient questions them about their medication that should
send up a red flag to the pharmacist and they should research the answer to the question.
Complaint #2946
Pharmacist Frank Vairo was present to answer questions concerning a consumer complaint. Also
present were Jason Rieser -Regional Pharmacy Manager, Ted Jones- Sam's Club Supervisor, and
Carl Dawson - Pharmacy Supervisor. Mr. Rieser stated that Mr. Vairo no longer works for Wal-Mart or Sam's Club.
Compliance Officer Sandy Sutcliffe gave a brief overview of the complaint.
Ms. Sutcliffe stated that Mr. Vairo filled a prescription written for Fiorinal tablets with
Fludrocortisone 0.1 mg tablets. The patient ingested two to four tablets of the incorrect
medication, but did not experience any adverse effects from the medication.
President McCoy stated that this is a typed prescription, so there is no issue with
misinterpretation. President McCoy asked Mr. Vairo to discuss the incident. Mr. Vairo stated
that he does not recall verifying the prescription. Mr. Vairo stated that the prescription is very
clearly written.
Mr. Vairo stated that a technician enters the prescription and the pharmacist verifies the
prescription. Mr. Vairo stated that the prescription is labeled by the technician and then comes to
the pharmacist for final verification. Mr. Vairo stated that he does not recall anything about this
prescription.
Mr. Vairo stated that he was the only pharmacist working that day. Mr. Vairo stated that there
were two technicians and one intern working with him. Mr. Vairo stated that there were three
computers in use. Mr. Vairo stated that he was on the last computer and he verifies prescriptions
at that computer. Mr. Vairo stated that every one was using each other's computers. Mr. Vairo
stated that practice has stopped. Mr. Vairo stated that the technicians were coming to his
computer and may have used his computer to do a price check. Mr. Vairo says that he does not
recall the prescription.
President McCoy asked Mr. Vairo if this was his first complaint. Mr. Vairo stated no. Mr. Vairo
stated that there was a complaint of no counseling. Mr. Vairo stated that the other complaint
involved a reprinted label that was incorrect.
Mr. McAllister asked Mr. Vairo to describe the filling process. Mr. Vairo stated that the
technician takes the prescription from the patient and scans the prescription and then enters the
prescription. After the technician enters the prescription, the prescription is transmitted to the 4
point check queue. The pharmacist will check the prescription on the screen to be sure the name
of the patient, the drug name, the drug strength, and the physician is correct. After the
pharmacist approves the entry, the technician is able to scan the bar code of the prescription
bottle and a label is produced. The technician will count the medication and label the product.
The finished prescription is then given to the pharmacist for final verification. Mr. Vairo states
that he has some issues with the system. Mr. Vairo stated that he looks in the bottle at the
medication and then brings the image up on the screen. Mr. Vairo stated that he does not recall
the prescription.
Mr. McAllister asked where the DUR check occurs. Mr. Vairo states when he first gets it on the
screen.
Dr. McCoy asked Mr. Vairo if the patient was counseled because the patient stated that he was
not counseled and there was no documentation that indicated that he refused counseling. Mr.
Vairo stated that he had an intern there that day and he is not sure if the intern counseled the
patient.
Mr. Dutcher asked when the Fiorinal was processed. Mr. Vairo stated that the patient returned
the incorrect medication and the other pharmacist corrected the error.
Dr. Smidt asked Mr. Rieser if what Mr. Vairo described is the normal process in the stores in
regards to the sharing of computers. Mr. Rieser stated that it is not the policy. Mr. Rieser stated
that it is company policy that each pharmacist or technician works under their own initials on
their own computer. Mr. Rieser stated that before the four point check a pharmacist must review
the DUR check. Mr. Rieser stated that the interactions are color coded based on severity. Mr.
Rieser stated that red is the severest interaction. Mr. Rieser stated that the computer records the
initials of the pharmacist that did the DUR check and the time.
Mr. Vairo stated that he worked at this pharmacy one day a week. Mr. Vairo stated that at this
pharmacy it was the practice to use each other computers and the pharmacist in charge was aware
that the technicians would flip flop on inputting. Mr. Vairo stated that he kept telling the
technicians to use their own computers. Mr. Vairo stated that he told the technicians not to use
his computer. Mr. Vairo stated that at his regular store he used only his computer.
Mr. Rieser stated that only a pharmacist can do a DUR check, the four point check, and the final
verification.
On motion by Mr. McAllister and Mr. Dutcher, the Board agreed to move the case to
a Notice of Hearing. There were two nay votes from Dr. Tippett and Dr. Sypherd.
Mr. Pulver stated that the Board could offer the individual a consent agreement. Mr. McAllister
stated that it was his intent to offer a consent agreement. Mr. Vairo asked what is meant by that.
President McCoy stated that Mr. Vairo would receive a written agreement to which he would
agree to some type of disciplinary action. President McCoy stated that Mr. Vairo could sign the
consent order or he could come in front of the Board for a hearing.
Mr. Pulver stated that if Mr. Vairo appeared for a hearing the Board has the option to take action
against his license. Mr. Pulver stated that the consent agreement would state that Mr. Vairo
agrees with the findings and agrees to the disciplinary action. Mr. Pulver stated that with a
consent agreement Mr. Vairo would be able to negotiate with the Board. Mr. Pulver stated that
Mr. Vairo could seek legal counsel.
Mr. Wand stated that the Board could determine the elements of the consent today. Mr. Pulver
stated that if Mr. Vairo agrees to the terms set forth by the Board then Mr. Wand and Mr. Pulver
would fill in the findings of fact.
Mr. Dutcher stated that he felt that Mr. Wand and Mr. Pulver should complete the consent order
since the Board Members do not have enough experience in determining disciplinary actions.
Mr. McAllister stated that he felt that the individual should be asked to take and pass the MPJE
exam for failure to control the pharmacy and not supervising the intern.
Complaint #2952
Peter Yee requested a postponement until January. The Board has agreed to table this conference
until January.
On motion by Mr. Dutcher and Dr. Berry, the Board unanimously agreed to table the
conference until the January meeting.
Complaint #2952
Pharmacist Richard Pillon, Pharmacy Technician Stella Bloemers, and Pharmacy Supervisor
Jerry Denny were present in response to a consumer complaint. Compliance Officer Rich
Cieslinski gave a brief overview.
Mr. Cieslinski stated that the prescription for Prozac for a 6-year old child was labeled with the
wrong directions and the wrong doctor. Mr. Cieslinski stated that the directions should have read
to take one ml daily and instead read take one teaspoonful daily. The error was caught by the
parents because they remembered the dose.
President McCoy asked Mr. Pillon to address the error. Mr. Pillon stated that the prescription
was presented to him by the technician and the prescription was unclear. Mr. Pillon stated that
the directions looked like one mo. daily. Mr. Pillon stated that he mentioned to the technician
that they should call the doctor. Mr. Pillon stated that it was around 12:00 and the doctor was to
lunch. Mr. Pillon stated that the prescription was processed. Mr. Pillon stated that he was never
given the opportunity to do the DUR override. Mr. Pillon stated that he did counsel the patient.
Mr. Pillon stated since that time he does a show and tell with the patient. Mr. Pillon stated that if
the patient has had the medication before he still asks the patient if they have any questions.
President McCoy asked Ms. Bloemers what her process is as a technician if she has a question
about a prescription. Ms. Bloemers stated that she asked the pharmacist to clarify the directions
because it looked like one mo to her. Ms. Bloemers stated that she does not recall Mr. Pillon
asking her to call the doctor. Ms. Bloemers stated that she typed that label as she was told by the
pharmacist. Ms. Bloemers stated that after she typed the label she waited on customers and she is
not sure what happened to the prescription at that point. Ms. Bloemers stated that if there is a
question on a prescription she usually calls the physician.
Dr. Berry stated that it is the responsibility of the pharmacist to call the physician for prescription
clarification and not the technician. Mr. Pillon stated that he did try to call the physician.
Mr. Dutcher asked Mr. Pillon if it would not have behooved him to wait for clarification. Mr.
Dutcher told Mr. Pillon if the directions are not correct then the pharmacist should have told the
patient that he needed to clarify the directions and the prescription should not have left the
pharmacy until the directions were clarified.
Dr. Smidt asked Mr. Pillon if he consulted the references for dosing before or after dispensing
the medication. Mr. Pillon stated that he checked the references after dispensing the medication.
Dr.
Smidt told Mr. Pillon that he could have called the doctor anytime after 2:00 PM and before the
patient picked up the prescription that evening.
Mr. McAllister stated that since the wrong doctor's name was on the label he would like to know
which doctor was called. Mr. Pillon stated that both physicians' names were on the patient label.
President McCoy reminded Mr. Pillon to be more careful when dealing with the dosing of
pediatric patients.
Mr. McAllister asked that a letter be sent to the physician concerning the use of the abbreviation
" mo. "
Complaint #2960
Pharmacist William Garrettson and Pharmacy Supervisor Michelle Kapner were present to
answer questions from Board Members concerning a consumer complaint. Compliance Officer
Sandy Sutcliffe gave a brief overview.
Ms. Sutcliffe stated that the patient received Metronidazole 500mg with a prescription label that
read Metronidazole 250mg take two tablets three times daily. The patient took the incorrect dose
of 1000 mg two times daily for two to three days. Patient stated that she became nauseous, had
diarrhea, and a rash from taking the incorrect dose.
President McCoy asked Mr. Garrettson to address the error. Mr. Garrettson stated that he filled
the prescription with Metronidazole 250 mg twice daily. Mr. Garrettson stated that three or four
days later the patient returned and told him that she did not receive enough tablets. Mr.
Garrettson stated that he gave her the remaining tablets that he owed her of the 250 mg strength.
Mr. Garrettson stated several hours later the patient called and told him that the tablets looked
different than the original tablets. Mr. Garrettson stated that the patient said the original tablets
were larger. Mr. Garrettson stated that he told the patient that he would investigate the incident
and call her back. Mr. Garrettson stated that he gave the patient the 500mg tablets originally.
Mr. Garrettson stated that he called the patient and the physician concerning the error.
Dr. McCoy asked if it was noted that he owed her medication. Mr. Garrettson said no that the
shortage occurred.
Dr. Berry asked if she was shorted or was she given the correct quantity of the 500 tablets. Mr.
Garrettson stated that he is not sure how many tablets she received.
Mr. Dutcher asked why he changed the prescription when he entered the prescription but did not
document the change on the front of the prescription. Mr. Garrettson said he should have
documented the change.
Dr. Tippett asked Mr. Garrettson how he was not aware that the 500mg were in stock. Mr.
Garrettson stated that he does not know how he got the bottle of 500mg tablets. Mr. Garrettson
stated that someone probably ordered the 500mg and he placed the bottle where the 250 mg.
tablets were on the shelf.
President McCoy asked Mr. Garrettson what he has changed in his practice to ensure this error
does not occur again. Mr. Garrettson stated that he checks the NDC number and the product
when the technician pulls the bottle. Mr. Garrettson stated that he looks inside the bottle when
he counsels the patient.
Complaint #2969
Pharmacist Terri Lyman and Pharmacy Supervisor Bryan Baake were present in response to a
consumer complaint. Compliance Officer Larry Dick gave a brief overview of the complaint.
Mr. Dick stated that the complainant's veterinarian consulted with the pharmacist to prescribe
Bactrim 40 mg twice daily for 14 days for the complainant's dog. The pharmacist understood
the dose should be Trimethoprim 40mg and the veterinarian stated that he was basing the dose
off the Sulfamethoxazole. The dog died of an overdose of Sulfamethoxazole 24 days after
starting therapy.
President McCoy asked Ms. Lyman to address the error. Ms. Lyman stated that the veterinarian
called the pharmacy to leave a prescription for the complainant's dog. The veterinarian wanted a
1 to 1 ratio of Sulfamethoxazole and Trimethoprim. Ms. Lyman told him that it does not come
in that strength. Ms. Lyman stated that she told the doctor what strengths were available
commercially. Ms. Lyman suggested that the veterinarian call the compounding pharmacy to
make the required dosage. Ms. Lyman stated that they calculated the dose. Ms. Lyman stated
that they calculated the dose and the veterinarian agreed to use the
Sulfamethoxazole/Trimethoprim single strength and the dose was to be ½ tablet twice daily for
14 days. Ms. Lyman stated that the final dose was 200mg/40mg. Ms. Lyman stated that during
the conversation it was brought up several times that he wanted a 1 to 1 dosing. Ms. Lyman
stated that she again told him that the compounding pharmacy could create that dosage. The
veterinarian agreed to go with the calculated dose. Ms. Lyman stated that the owners picked up
the prescription and 14 days later a refill was requested on March 14th and the veterinarian
authorized a refill. Ms. Lyman stated on March 24th the veterinarian was informed by the owner
that the dog was ataxic and the veterinarian contacted the pharmacy and the veterinarian
concluded that the dose was too high and instructed the owner to stop the therapy. Ms. Lyman
stated that on March 25th blood levels were drawn and it was determined that the levels were
high. Ms. Lyman stated that on March 25th the owners contacted the pharmacy and left a
message concerning about who would pay for the care of the canine. Ms. Lyman stated that pet
insurance and the veterinarian covered the services because they felt they were responsible for
the over dosage. Ms. Lyman stated that the owners were referred to the corporate office. Ms.
Lyman stated that the owners transferred the canine to another veterinarian and on April 1st the
canine died. The new veterinarian had treated the pet with a blood transfusion and steroids.
President McCoy stated that Ms. Lyman did have an extensive conversation with the
veterinarian.
President McCoy asked if there are resources available for researching animal dosing. Ms.
Lyman stated that there are limited resources available and she told the doctor that she was not familiar
with dosing animals and that is why she discussed the dosage with him.
Dr. Smidt asked Ms. Lyman if the doctor wanted a 1 to 1 ratio which would mean he wanted 40
mgs of both medications and then settled for a 200mg/40mg combination. Ms. Lyman replied
yes. Ms. Lyman stated that she made the dosage clear to the physician and he ordered the
medication anyways.
President McCoy stated that Ms. Lyman did discuss the dosage with the veterinarian and there is
no further action to be taken.
Complaint #2975
Pharmacist Debbie Kline and Pharmacy Supervisor Darren Kennedy were present in order to
response to a consumer complaint. Compliance Officer Rich Cieslinski gave a brief overview of the complaint.
Mr. Cieslinski stated that the complainant took four prescriptions to the pharmacy to be filled.
There were two prescriptions for the daughter and two prescriptions for the mother. The mother
stated that she told that pharmacist that the Vicodin was not for her but the pharmacist told her
that it was written for her. The complainant took the medication for 4 days and experienced an
upset stomach and the doctor determined that she was given her daughter's medication. The
complainant is allergic to codeine.
President McCoy asked Ms. Kline to address the error. Ms. Kline stated that four prescriptions
were entered into the computer. Ms. Kline stated that the mother's prescription for Levaquin was
rejected by the insurance. Ms. Kline stated that she called the doctor to see if he would change
the mother's Levaquin prescription and was told that he would not change the antibiotic. Ms.
Kline stated that she proceeded to fill the prescriptions. Ms. Kline stated that she counseled the
daughter on the prescriptions. After the counseling was completed, Ms. Kline stated that mother
came to the window and stated that her daughter had never had Vicodin before. Ms. Kline stated
that she told the mother the Vicodin was for her and asked if they had any other questions. Ms.
Kline stated that they told her no and left. Ms. Kline stated that she did not go back and look at
the original prescriptions.
President McCoy asked Ms. Kline about the verification process. Ms. Kline stated that usually
she looks at the prescription. Ms. Kline stated that she missed the name because the names were
similar. Ms. Kline states that now she does a thorough four point check.
Complaint #2995
Pharmacist John Brady, Pharmacist Rupal Shah, and Pharmacy Supervisor Dean Burton were
present in response to a consumer complaint. Compliance Officer Rich Cieslinski gave a brief
overview of the complaint.
Mr. Cieslinski stated that the complainant had a prescription for generic Restoril 30 mg phoned
into the pharmacy. When she picked up the prescription, she received two bottles and was not
counseled by the pharmacist. One bottle contained 27 tablets of Mirtazapine 30 mg (generic
Remeron) and the other bottle contained 3 capsules of the generic Restoril. No ingestion of the
incorrect medicine occurred.
President McCoy asked Ms. Shah to address her involvement in this error. Ms. Shah stated that
when the patient came to pick up the prescription she allowed the technician to take the refusal of
counseling from the patient. Ms. Shah stated that if she counseled the patient the error would
have never left the pharmacy.
President McCoy asked Mr. Brady to address the error. Mr. Brady stated that he received the
prescription from the doctor's office via the telephone. Mr. Brady stated the prescription was
passed to the technician to enter and the prescription label was printed. Mr. Brady stated that he
checked the label against the prescription and everything was correct. Mr. Brady stated that he
signed the label. Mr. Brady believes that the technician pulled the drug and counted the drug and
did not give the completed prescription back to the pharmacist. The technician stated that they
owed the patient three more tablets. Mr. Brady stated that he failed to do the final check.
Mr. Brady stated that when the technician generated the IOU that the correct medication was
dispensed in the |